Tucson, AZ, USA
Description: • Provide helpdesk support and resolve problems. • Monitor and respond quickly and effectively to requests received through the IT helpdesk. • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. • Modify configurations, utilities, software default settings, etc. for the local workstation. • Utilize and maintain the helpdesk tracking software. • Install, test and configure new workstations, peripheral equipment and software.