Job Description 7+ years of experience in Desktop Management - Infrastructure Services (IS)Provide break/fix support for desktops, laptops, and peripheralsRe-image devices and reinstall/configure applications as neededTroubleshoot Windows OS, hardware, and enterprise applicationsCoordinate with third-party vendors for escalations and hardware replacementsDocument issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)Comprehensive understanding of PC hardware, softw
Skills: Desktop Management - Infrastructure Services, Desktop, Laptop, L2 Tech Support, Windows 10/11 OS, Android/ Mac, MS Office, LAN/WAN, WiFi, VOIP Phone, ITIL MUST HAVE: 7+ years of experience in Desktop Management - Infrastructure Services (IS)Provide break/fix support for desktops, laptops, and peripheralsRe-image devices and reinstall/configure applications as neededTroubleshoot Windows OS, hardware, and enterprise applicationsCoordinate with third-party vendors for escalations and hardwa
