Roles & Responsibilities: Provide end-user support for all LIMS applications, including troubleshooting and resolving issues. Monitor and manage the ticketing system to ensure all customer inquiries and issues are addressed promptly. Ensuring 100% SLA adherence. Maintain accurate records of support requests, resolutions, inventory, and follow-up actions in the help desk system. Conduct training sessions and create documentation to assist users in understanding and effectively using computer
