The Major Incident Manager (MIM) leverages industry best practices and tools to handle all high and critical business-impacting technology events, ensuring they are resolved efficiently. This role supports the goals of quality, stability, and security for Enterprise Operations' services across Cox Automotive. Key Responsibilities: Manage high, critical, and limited business-impacting events to resolution, ensuring alignment with the quality and stability objectives for Cox Automotive Technolog
Preferred Qualifications:ITIL Certified, Foundations v3, Foundations v4, and/or ITIL Intermediate Service Operations.Excellent verbal and written communication skills.Skilled experience with the ServiceNow cloud computing platform for IT Service Management.Minimum 4 years' experience coordinating and driving Major Incident response and service restoration activities according to ITIL Incident Management best practice.Minimum 2 years' experience coordinating or governing problem records according
Role: - Senior Major Incident & Problem Management CoordinatorLocation: - Remote USADuration: -Contract ResponsibilitiesEssential Duties and Responsibilities:Responsible for the end-to-end management of Care Delivery major incidents throughout their lifecycle, including participating and providing critical thinking and collaborative support during Technology Command Center (TCC) War Rooms.Accountable for responding to, evaluating, orchestrating service restoration activities within defined SLAs
Senior Major Incident & Problem Management CoordinatorLocation: REMOTE SkillsMust have Responsible for the end-to-end management of Care Delivery major incidents throughout their lifecycle, including participating and providing critical thinking and collaborative support during Technology Command Center (TCC) War Rooms. Accountable for responding to, evaluating, orchestrating service restoration activities within defined SLAs for, documenting, and managing all major incident records and their r
