Role: - Senior Major Incident & Problem Management CoordinatorLocation: - Remote USADuration: -Contract ResponsibilitiesEssential Duties and Responsibilities:Responsible for the end-to-end management of Care Delivery major incidents throughout their lifecycle, including participating and providing critical thinking and collaborative support during Technology Command Center (TCC) War Rooms.Accountable for responding to, evaluating, orchestrating service restoration activities within defined SLAs
Preferred Qualifications:ITIL Certified, Foundations v3, Foundations v4, and/or ITIL Intermediate Service Operations.Excellent verbal and written communication skills.Skilled experience with the ServiceNow cloud computing platform for IT Service Management.Minimum 4 years' experience coordinating and driving Major Incident response and service restoration activities according to ITIL Incident Management best practice.Minimum 2 years' experience coordinating or governing problem records according
Senior Major Incident & Problem Management CoordinatorLocation: REMOTE SkillsMust have Responsible for the end-to-end management of Care Delivery major incidents throughout their lifecycle, including participating and providing critical thinking and collaborative support during Technology Command Center (TCC) War Rooms. Accountable for responding to, evaluating, orchestrating service restoration activities within defined SLAs for, documenting, and managing all major incident records and their r
