Atlanta, Georgia
•
Today
Key Responsibilities Incident Management Own the incident lifecycle: detection, triage, response, resolution, and closure. Act as the primary escalation point for project/product delivery teams during NPE incidents. Lead war rooms for critical incidents, coordinating with technical and delivery stakeholders. Ensure timely escalation to Environment, Change, DevOps, Infra, and Security teams when required. Track and improve incident SLAs (MTTR, MTTD, availability SLOs). Request Management Own requ
Easy Apply
Contract, Third Party
Depends on Experience