Application Support Tier Help Desk At DANE our ability to retain employees is a testament to how we treat, value, and support our incredibly smart, talented, and motivated employees. We offer aggressive PTO from day one, multiple benefits and learning opportunities to support our employees in being their best. We are looking for an experienced Tier Help Desk technician to join our team. As a senior member of our team, you will provide support to internal and external customers by troubleshooti
Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely and efficient manner Monitor and response quickly and efficiently to customer issues via phone, email, and computer chat Provide customer assistanceand communicate any pending or unresolved issues to direct report each day Document all customer interactions in the ticketing system Run diagnostics to resolve customer reported issues Escalate issues to the next Tier based on level of difficulty Install, make changes, an
