Telephony Analyst Jobs in Raleigh, NC

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Telephony Specialist

InterBase Corporation

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Raleigh, North Carolina, USA

Contract

Hi, I am looking for Telephony Specialist for my client at Raleigh, NC. This position is located in Raleigh North Carolina. Remote work will be allowed, but the candidate will need to be onsite for a majority of the work. Skill: Serves as the primary contact and an escalation contact for DOT telephony services.Basic telephony systems configuration, troubleshooting and responsible for generating reporting.Provide training to non-technical users in the field on telephone systems.Ability to researc
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Posted 11 days ago | Updated 10 days ago

Telephony & Contact Center Engineer - AWS Connect

Mavensoft Technologies, LLC

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Remote

Contract

Job Title: Telephony & Contact Center Engineer - AWS ConnectDuration: 4+ months (W2 contract)Location: Atlanta, GA (Hybrid or fully remote)Work Timing: Hybrid; up to 40 hours per week (must be available for occasional after-hours critical support)Key Skills: Amazon Connect, Calabrio One (WFM, QM, Analytics), Omnichannel Contact Center Platforms, VoIP/SIP, AWS Services (Lambda, CloudWatch, S3), API Integrations, IAM/SSO, CRM Integration, Telephony Troubleshooting, IVR & Call Routing.Job Overview