acd Jobs in los angeles, ca

Refine Results
1 - 6 of 6 Jobs

Pre Sales Analyst - Telecom, CCaaS, Contact Center

Maximus, Inc.

•

Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems,
Posted 13 days ago | Updated 2 hours ago

IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

•

Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste
Posted 24 days ago | Updated 2 hours ago

IT SERVICE OPERATIONS

Orbitz Technologies Inc

•

Remote

Full-time

SENIOR MANAGER, IT SERVICE OPERATIONS (NY OR DC ONLY) Location: Job is fully remote, no location specified Security Clearance Required: No Benefits - Full Relocation Assistance Available - No Commission Compensation - No Bonus Eligible - Yes Overtime Eligible - No Interview Travel Reimbursed - No CANDIDATE DETAILS Seniority Level - Mid-Senior Management Experience Required - No Minimum Education - Bachelor's Degree Willingness to Travel - Occasionally Industry: Legal Job Category: Information T
Easy Apply
Posted 25 days ago

Specialist Client Care Lead

City National Bank

•

Los Angeles, California, USA

Full-time

SPECIALIST CLIENT CARE LEAD WHAT IS THE OPPORTUNITY? In addition to performing all functions of a Senior Specialist, the Lead position is responsible for answering "agent assist" lines for operations, credit cards, loans, and technical support to provide basic guidance to all levels of Client Care Specialists. Assist Client Care Managers in overseeing the daily responsibilities within the Client Contact Center in a non-supervisory capacity. Interpret and explain procedures to Client Care Special
Posted 1 day ago

IT Service Manager(Service Now, Jira, Call Center Operations, IT Support)

Tellus Solutions

•

Remote or New York, New York, USA

Full-time

Job Description: Our client, a leading professional services organization, is seeking a Senior Manager, IT Service Operations to oversee and optimize the performance of its IT service teams.This is a highly metrics-driven position focused on enhancing operational effectiveness across a global service environment. The Senior Manager will collaborate closely with the IT Service Director, the 24/7 IT Support Center, and regional IT leaders to ensure consistent, high-quality support delivery. Qualif
Easy Apply
Posted 2 days ago

Genesys CX Developer

Stanley David and Associates

•

Remote

Third Party, Contract

Job Description:We are seeking an experienced Genesys Developer with strong hands-on expertise in Genesys Cloud CX and Bot Development. The ideal candidate will be responsible for designing, developing, and maintaining customer experience (CX) solutions using Genesys Cloud tools and integrations with bots and automation systems. Key Responsibilities:Design, develop, and implement contact center solutions using Genesys Cloud CX. Build and customize chatbots, voice bots, and virtual assistants usi