contact center solution architect Jobs

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Contact Center Technician

iSpace, Inc

•

Agoura Hills, California, USA

Contract

Hi, We have an immediate opening with one of our direct client, please find below the job description. Let me know if you are interested. Contact Center Technician Location: Agoura Hills, CA Duration: 5 Months Contract (potential to go PERM eventually) Type:W2 100% Work from Office Responsibilities: The Contact Center Technician provides customer facing support to Pennymac external and internal customers for technical needs using our web-based suite of tools and resources. As the Contact Cent
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Posted 14 days ago | Updated 6 hours ago

CCaaS Systems Architect / Contact Center

Tandym Tech

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Washington, District of Columbia, USA

Third Party, Contract

A recognized services company in Washington, D.C. area is currently seeking a new Systems Architect CCaaS for a great contract basis opportunity with their staff. In this role, the Systems Architect - CCaaS will be responsible for understanding the current business requirements among all agencies and working with the PM, Lead Architect, Solution Delivery and Support teams on the CCaaS transition. Responsibilities: Take ownership side by side with Lead Architects and PMs to deliver best in class
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Posted 2 days ago | Updated 6 hours ago

Cloud Engineer - Cloud Contact Center Engineer

MSys Technologies - USA

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Lansing, Michigan, USA

Full-time

Hi, My Name is Rafiq and I represent MSys Technologies, a Minority Certified , Alpharetta, GA-based global firm founded in 2007. At MSys, we specialize in Staff Augmentation, Product engineering, and Technology services.We are a Product engineering and Technology services company with a wide client base in the US. We have the position below with our direct client. Cloud Engineer - Cloud Contact Center Engineer - 134421 Location : Lansing MI(Position will be hybrid work schedule onsite 2 days a w
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Posted 25 days ago

CCAI Architect - Contact Center

Chabez Tech LLC

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Alpharetta, Georgia, USA

Contract

Job Title - CCAI Architect Location - Alpharetta, GA Number of days onsite- 3 Key Responsibilities: Solution Design: Architect AI-powered contact center solutions leveraging Google Cloud's Contact Center AI (CCAI), Dialogflow, and other related technologies. Implementation: Lead the deployment and integration of Google CCAI solutions with existing systems (CRM, telephony, chat, etc.) in customer environments. Integration: Design and implement integrations with third-party platforms, such as G
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Posted 2 days ago | Updated 2 days ago

AWS Connect Contact Center Engineer, Applications Development

TransUnion

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Chennai, Tamil Nadu, India

Full-time

TransUnion's Job Applicant Privacy Notice What We'll Bring: Job Posting Title - AWS Connect Contact Center Engineer (Voice Engineering) Exp in Five9, Ms teams, faxes. Our quest to modernizing the way we do technology is not slowing down anytime soon. We continue to make big strides in our agile atmosphere to bring the latest in products and solutions within the cloud infrastructure. Our cloud teams have the potential to shape the future by solving thought-provoking problems and using transforma
Posted 1 day ago | Updated 10 hours ago

Contact Center Engineer

Talentmatics

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Lansing, Michigan, USA

Contract

Role description: NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: Confident in a client facing role and possess the ability to manage multiple stakeholders.Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.Build Call flow designs, Chat and integration to backen
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Posted 24 days ago

AWS Contact Center Developer

Cognizant

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Orange, Connecticut, USA

Full-time

At Cognizant, our global community sets us apart-an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong. Cognizant is looking to hire AWS Connect Developer for permanent position. The experience range is 9-15 years and role are based out in USA. Location- Connecticut, USA Experience: 7+
Posted 6 days ago | Updated 1 day ago

AWS Contact Center Developer

Cognizant

•

Orange, Connecticut, USA

Full-time

At Cognizant, our global community sets us apart-an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong. Cognizant is looking to hire AWS Connect Developer for permanent position. The experience range is 9-15 years and role are based out in USA. Location- Connecticut, USA Experience: 7+
Posted 6 days ago | Updated 1 day ago

Lead Contact Center Engineer (UCaaS and CCaaS)

MCKESSON

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Irving, Texas, USA

Full-time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patient
Posted 4 days ago | Updated 5 hours ago

Project Manager (Genesys Cloud Contact Center) - Remote

Sensiple Inc.

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Remote or Richardson, Texas, USA

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 8 hours ago | Updated 2 hours ago

NICE CXONE InContact Contact Center Engineer

APN Software Services, Inc

•

Lansing, Michigan, USA

Contract

Job Title - NICE CXONE InContact Contact Center Engineer Location - Lansing MI Length - Contract (12 Months+) Overview - Top Skill & Years of Experience Required: Looking for an Engineer to code on the NICE CXone platform Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]NICE CXOne Studio experience [3+ years of experience preferred]Ability to program in one or more of the following
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Posted 25 days ago | Updated 4 days ago

Fulltime hire - Telephony Architect - Genesys contact center | Onsite at GA

Amtex System Inc.

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East Point, Georgia, USA

Full-time

Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 20 years. Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest. Looking for
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Posted 8 hours ago | Updated 1 hour ago

Contact Center Engineer

TEKsystems c/o Allegis Group

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Charlotte, North Carolina, USA

Full-time

Description: The Engineer is responsible for implementation of call recording and speech analytics solutions for the cilent This role is also responsible for debugging issues and providing post production support until any solution delivered is stable and formally transitioned to the L2 and L3 production support teams. Technical Estimates & Timelines * Based on requirements analysis and high-level design establishes the technical estimate of the work effort that is then passed to Project manager
Posted 2 days ago | Updated 9 hours ago

Contact Center Engineer

TEKsystems c/o Allegis Group

•

Dallas, Texas, USA

Full-time

Description: The Engineer is responsible for implementation of call recording and speech analytics solutions for the cilent This role is also responsible for debugging issues and providing post production support until any solution delivered is stable and formally transitioned to the L2 and L3 production support teams. Technical Estimates & Timelines * Based on requirements analysis and high-level design establishes the technical estimate of the work effort that is then passed to Project manager
Posted 2 days ago | Updated 9 hours ago

Contact Center Technology Architect

Cyber Space Technologies LLC

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Burbank, California, USA

Contract, Third Party

Job Title :Contact Center Technology Architect Location: Burbank CA ( Onsite ) Responsibilities: Design comprehensive contact center solutions integrating telephony, chat, email, and social media channels. Experience in implementing CRM solutions (Salesforce, Sprinklr, etc.) Evaluate and integrate industry-leading systems such as Avaya, NICE, and Zendesk to enhance operations. Enable seamless omnichannel communication to ensure consistent customer experiences. Implement AI and automation s
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Posted 45 days ago | Updated 18 hours ago

Genesys Contact Center Reporting Analyst

Georgia IT

•

Newark, New Jersey, USA

Contract

Genesys Contact Center Reporting Analyst Location: Newark, NJ Duration: 6-12 Months Description: We are seeking a Reporting Analyst with advanced knowledge of Genesys Cloud CX reports and dashboards. The ideal candidate will have experience in designing and developing Tableau or PowerBI solutions, with a strong background in contact center reporting concepts, as well as expertise in big data, noSQL, and SQL data query/extraction coding. Required 5 to 7 years of experience resource. Key Respon
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Posted 24 days ago

Contact Center Technology Director-Hybrid

Irvine Technology Corporation (ITC)

•

Phoenix, Arizona, USA

Full-time

Director, Contact Center Technology We have an immediate need for a Director, Contact Center Technology to join a financial services company for a direct hire position. This role will oversee a contact center technology ecosystem that includes Genesys Cloud CCaaS and Dynamics365 CRM. Location: Hybrid, 4 days onsite in Phoenix, AZ This job expects to pay about $200,000-240,000 plus benefits What You Will Do: Develop and implement a strategic vision for the Customer Contact and Call Center Techno
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Posted 1 day ago | Updated 1 hour ago

Contact Center Analytics

Speridian Technologies LLC

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Newark, New Jersey, USA

Full-time

Contact Center Analytics Location: Newark, NJ (ONSITE- 3 Days/Week) Duration: 8-12 Months Job Description: With 8-10 years of Call Center Analytics experience.Hands-on experience to build custom analytical models for structured call metadata. Experience in building custom models on Python and render visualizations on PowerBI or equivalent (basic ones).Strong experience on Call Center Analytics.
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Posted 7 days ago

Genesys Contact Center Associate

JSR Tech Consulting

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Morristown, Arizona, USA

Full-time, Contract

JSR Tech Consulting has an immediate opening for a Genesys Contact Center Associate for their direct client, a leading Pharmaceutical Company. Looking for a candidate who has Genesys skill set Genesys certification is a plus. Cisco Telephony is a big plus.Location: Tempe, Arizona area. Must be able to be on-site on a hybrid basis. Expect 2-3 days/week on-site.Job Responsibilities: Genesys Certified a plus Major involvement with Genesys onboarding agents and supervisors, configuration, call flows
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Posted 7 days ago | Updated moments ago

Program Manager - Contact Center Desktop applications - 117877

Pinnacle Group

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Austin, Texas, USA

Full-time

Skill Sets Niche Skill Experience Preference Problem Management No NA Is Required Strategic Planning No NA Is Required Project Management No NA Is Required Communication Skills No NA Is Required Technical Product Owner No NA Is Required Attention to Detail No NA Is Required Agile Project Management No NA Is Required Conceptual Thinking No NA Is Required Customer Focus No NA Is Required Impact Analysis No NA Is Required Analytical Thinking No NA Is Required Program Management No NA Is Required Pa
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Posted 24 days ago | Updated 10 hours ago