Remote or New Jersey
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Today
Responsibilities: Customer case handling - End customers and as well as Internal Customers. Provides support, leadership and guidance during Customer escalations and emergencies, keeping customer Service Level Agreements (SLAs) in mind. nalyses and finds root causes of product issues, by understanding logs, metrics, pcap files and customer scenarios. Works on installing, reproducing and fixing product issues. Engages and co-ordinates with the R&D Product team (SMEs) to come up with solutions. Co
Full-time