Andr Global Inc. is a global provider of information technology services. Since 2002, we have helped our clients in the APAC region achieve their business goals by leveraging the power of technology. In 2016, we entered the AMERICAS to re-create similar success here as well. Headquartered in New York City, we are now serving our global clients. We strive to deliver customer satisfaction through our service quality to all our clients! Our global and diverse team helps our customers achieve t
Job Titile: Contact Center (Genesy Cloud) Technical Analyst Location: Austin, TX (Onsite) Job Description: Bachelors degree in Management / IT5+ years of prior experience as Business Systems Analyst / Product Owner or similar role5+ years of industry experience in Contact Center Domain and Contact Center technologiesStrong hands-on experience in Genesys CloudGood understanding of CRM applications and experience on CRM integrationKnowledge of Contact Center technologies like Genesys Cloud, Genesy
Skills: 5+ years of experience working in administrative role, project management in IT.Advanced proficiency in Microsoft Word, Excel, PowerPoint and OutlookAbility to research and analyze data and make recommendationsAbility to multi-task and work well in fast-paced environmentDemonstrated ability to prioritize assignments and work independently with minimal supervisionAbility to communicate clearly at all levels throughout the organizationStrong attention to detail and a high level of accuracy
