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CRM Lead ( Oracle & Genesys ) : San Jose, CA. ( Onsite from Day 1 ) :

Nexwave

•

San Jose, California, USA

Full-time

Role : CRM Lead ( Oracle & Genesys ) Location : San Jose,CA. ( Day 1 Onsite ) Duration : Fulltime / Contract Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and supp
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Posted 1 day ago

Practice Leader - Genesys with Sales

Accuro Group

•

North Carolina, USA

Full-time

Practice Leader - Genesys with Sales Location: US ( Remote) Key job responsibilities Practice Development: Lead the development and refinement of program management methodologies, frameworks, and standards. Continuously assess industry trends, emerging practices, and organizational needs to enhance and evolve the program management practice. Methodology Implementation: Develop and implement standardized program management methodologies, tools, and templates. Provide guidance and support to proj
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Posted 36 days ago | Updated 1 day ago

Genesys Systems Engineer w/ Amazon Connect & Genesys Engage Exp

Dexian DISYS

•

Westlake, Texas, USA

Contract

Genesys Systems Engineer w/ Amazon Connect & Genesys Engage Exp Merrimack, NH OR Westlake, TX OR : Locals Only! 6 + Months Locals Only! Hybrid Role! Must Have: Amazon Connect Genesys Engage AWS Skillset: Systems Engineer with a background in AWS, Amazon Connect, and Genesys Engage experience. Nice to have would GCXI (Genesys Customer Experience Insights). Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the la
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Posted 29 days ago | Updated 3 hours ago

Genesys Cloud Specialist

GDH

•

No location provided

Contract

Job Description: Our client is currently seeking a highly skilled and experienced Genesys Cloud Specialist to join their team. This role involves hands-on troubleshooting, updates, configurations, and patching of Genesys Cloud Contact Center solutions. The ideal candidate will have a robust background in cloud contact centers and a strong track record in managing Genesys Cloud environments. This position requires flexibility in shift patterns, with options to work either early morning, night, or
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Posted 28 days ago | Updated 7 hours ago

Genesys SME

Staffingine LLC

•

Massachusetts, USA

Contract, Third Party

Job Title: Genesys SME Location: Boston, Massachusetts Job Type: Contract Job description: Design, develop, and deploy chatbots using the Genesys Cloudcx platform to automate customer interactions across multiple channels Collaborate with cross-functional teams to understand business requirements and design chatbot workflows that meet customer needs Implement natural language processing NLP capabilities to enable conversational interactions and enhance user experience Integrate chatbots with
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Posted 1 day ago

Senior Telecom Genesys Engineer

IT Associates, Inc.

•

Remote

Full-time

Sr Telecom Genesys Engineer DIRECT HIRE ROLE100% REMOTEThere are multiple roles - Java, Sr Java and Lead Java DeveloperStart Date - 2nd June ( after Background check and drug test )My client is the world s largest provider of mental health servicesJob Summary My client seeks a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and
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Posted 8 days ago

CRM Lead With Oracle Service Cloud & Genesys

CA-One Tech Cloud Inc.

•

Remote

Contract, Third Party

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation : Lead onsite CRM initiatives involving Oracle Service Cloud co
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Posted 4 days ago

CRM Lead with Oracle Service Cloud and integration with Genesys Cloud CX

CA-One Tech Cloud Inc.

•

Remote

Contract, Third Party

Role: CRM LEAD Location : Remote Duration: Long Term Job Description : Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expe
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Posted 8 days ago | Updated 8 days ago

Genesys SME

E-Solutions, Inc.

•

Louisville, Kentucky, USA

Third Party, Contract

About My Client:- My client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients,client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly
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Posted 60+ days ago | Updated 17 hours ago

Genesys Engage Routing Engineer

Paramount Software Solutions, Inc

•

US

Full-time, Part-time, Contract, Third Party

Title: Genesys Engage Routing Engineer Location: Day 1 Onsite Austin, TX Duration: Long term contract Hybrid 3 days onsite / week We are looking to add a resource for the Genesys Routing team. This person should have had routing experience in the past. Our preference would be to have this resource available in Austin Responsibilities include: Act as the technical lead for the CCTech routing team Work with the Apple business teams and routing team to arrive at appropriate designs to meet project
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Posted 17 days ago | Updated 15 hours ago

Genesys Cloud Engineer

INSPYR Solutions

•

Miramar, Florida, USA

Contract

Title: Genesys Cloud Engineer Location: Miramar, FL (M-TH on-site, F remote) Compensation: $65-72/hour Duration: 6 month contract to hire Work Requirements: , Holders or Authorized to Work in the U.S.Genesys Cloud EngineerKey Responsibilities: Build and configure call flows, IVRs, queues, and agent routing rules Implement omnichannel capabilities (voice, chat, email, SMS) Configure and test integrations w/ external systems (CRM, WFM, etc.) Support voice quality, SIP trunking, SBC, BYOC Implement
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Posted 8 days ago | Updated moments ago

Genesys Cloud Center SME

Talent Groups

•

Remote

Contract, Third Party

Key Roles and Responsibilities Respond to NSD Incident tickets physically and in the system with accurate, timely and thorough updates pertaining to Genesys Cloud CC.Respond to High Priority outages to include Circuit outages with carriers by opening up tickets with carriers until resolved.Collaborate with other Tier IIs and Tier Engineers to reach successful and timely resolution for all customer issues.Conduct a warm handoff of unresolved issues or activities in progress at shift changes.Proa
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Posted 8 days ago

Genesys - Web Automation Engineer

ACL Digital

•

Austin, Texas, USA

Full-time

Job Description: Genesys Web Automation Location: Austin TX Experience: 5+ years Responsibilities: Develop, maintain, and execute automated test scripts using Playwright and or Python to ensure the quality and functionality of web applications. Integrate automated testing into CI/CD pipelines to streamline the deployment process. Conduct code reviews and provide feedback to team members to ensure best practices in test automation. Provide training and support to team members on automation t
Posted 60+ days ago | Updated 6 hours ago

Senior SW Support Engineer in Genesys - Remote

UnitedHealth Group

•

Remote or Bernards, New Jersey, USA

Full-time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us adv
Posted 6 days ago | Updated 6 hours ago

Genesys Cloud Center SME

radient.ai

•

Plano, Texas, USA

Contract

Key Roles and Responsibilities ? Respond to NSD Incident tickets physically and in the system with accurate, timely and thorough updates pertaining to Genesys Cloud CC. ? Respond to High Priority outages to include Circuit outages with carriers by opening up tickets with carriers until resolved. ? Collaborate with other Tier IIs and Tier Engineers to reach successful and timely resolution for all customer issues. ? Conduct a warm handoff of unresolved issues or activities in progress at shift c
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Posted 2 days ago

Senior Genesys Engineer

Judge Group, Inc.

•

Chicago, Illinois, USA

Full-time

Location: Chicago, IL Salary: $120,000.00 USD Annually - $140,000.00 USD Annually Description: Our client is currently seeking a Senior Genesys Engineer Job Summary We are seeking a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and maintaining our contact center solutions to enhance customer and employee engagement and
Posted 18 days ago | Updated 3 hours ago

Genesys Engineer - V

Judge Group, Inc.

•

Bridgewater, New Jersey, USA

Full-time

Location: Bridgewater, NJ Salary: Negotiable Description: Our client is currently seeking a Genesys Engineer - V Location: The preference is to have the contractor near Cary or Ashburn but the vast majority of my engineers are all over the country so keeping an open mind on location. Working Model: Hybrid- If near Cary or Ashburn, 2 days per week, other than that we have not had any direction Duration: 08/15/2024 to 08/14/2025 Description: Title: Genesys Engineer Position Responsibilit
Posted 60+ days ago | Updated 3 hours ago