Provide technical end-user support via telephone, email and chat.Must correctly track incidents and calls, including but not limited to entering data into databases and ticketing systems.Log remotely into client's computers and help them solve software issues.Troubleshoot hardware, software, and network related issues.Escalate problems to the next level of support when necessary.Be a team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with cli
JOB DETAILS: Title: Media Technician Location: Remote Work (client is based out in Phoenix, AZ and Los Angeles, CA) Type: 12+ Months Contract (Long term - Extendable) Job Description: General Summary Clients Enterprise Media Services (EMS) department is responsible for ingestion, transformation, distribution of media for linear and non-linear broadcast workflows for all networks wholly or partially owned by client.EMS is a 24/7 mission critical operation which supports several business units
