EHR Helpdesk Analyst 3rd Shift Primary Location: Raleigh, North Carolina V-Soft Consulting is currently hiring for a EHR Helpdesk Analyst 3rd Shift for our premier client in Raleigh, North Carolina. WHAT YOULL NEED: Technical Requirements and Certifications Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). Education and Experience Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.: 2 Years. Proficient
Work location will be remote work until further notice On-site training attendance is required for two weeks Work hours: between the hours of 7:00 AM and 4:15 PM EST; M-F Responsibilities Installs and configures applications and other supported software packages Performs basic troubleshooting and triage of computers via remote computer access and phone Resolves routine issues and problems related to hardware and software Creates tickets for all problems called into the Technology Helpdesk Quick
