major incident manager Jobs in chicago, il

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Program Manager

Reuben Cooley Inc

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Chicago, Illinois, USA

Contract

Required Education: "Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience). Required Qualification: "Strong knowledge of IT governance, compliance frameworks (NIST, ISO 27001, ITIL). "Proven experience in audit management, risk assessments, and vulnerability mitigation. "Expertise in vendor management (Microsoft, Proofpoint, SaaS providers) and SLA/KPI enforcement. "Strong background in incident management, root cause analysis, and playbook de
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Posted 16 days ago | Updated moments ago

Senior Major Incident & Problem Management Coordinator

PamTen Inc

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Remote

Contract

Preferred Qualifications:ITIL Certified, Foundations v3, Foundations v4, and/or ITIL Intermediate Service Operations.Excellent verbal and written communication skills.Skilled experience with the ServiceNow cloud computing platform for IT Service Management.Minimum 4 years' experience coordinating and driving Major Incident response and service restoration activities according to ITIL Incident Management best practice.Minimum 2 years' experience coordinating or governing problem records according
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Posted 3 days ago

IT Application Delivery Manager - FileNet ECM

Zurich North America

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Schaumburg, Illinois, USA

Full-time

Zurich North America is currently hiring an IT Application Delivery Manager - FileNet ECM and this person will work in a hybrid schedule out of our Schaumburg North America HQ. Will contribute to the application, development, maintenance and improvement of a portfolio of business applications, managing relationships with business and outsourcing partners to address application performance issues and drive service improvement. Responsibilities: Lead a team of specialists in your area to develop
Posted 39 days ago | Updated 7 hours ago

Senior Major Incident & Problem Management Coordinator

Alltech Consulting Services, Inc.

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Remote

Contract

Senior Major Incident & Problem Management CoordinatorLocation: REMOTE SkillsMust have Responsible for the end-to-end management of Care Delivery major incidents throughout their lifecycle, including participating and providing critical thinking and collaborative support during Technology Command Center (TCC) War Rooms. Accountable for responding to, evaluating, orchestrating service restoration activities within defined SLAs for, documenting, and managing all major incident records and their r