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Genesys Cloud Center SME @ Remote

Hecta Data LLC DBA Vilwaa

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Remote

Contract

Title: Genesys Cloud Center SME Location: Remote Key Roles and Responsibilities: Respond to NSD Incident tickets physically and in the system with accurate, timely and thorough updates pertaining to Genesys Cloud CC.Respond to High Priority outages to include Circuit outages with carriers by opening up tickets with carriers until resolved.Collaborate with other Tier IIs and Tier Engineers to reach successful and timely resolution for all customer issues.Conduct a warm handoff of unresolved issu
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Posted 5 days ago | Updated 4 days ago

Genesys Cloud Center SME

Talent Groups

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Remote

Contract, Third Party

Key Roles and Responsibilities Respond to NSD Incident tickets physically and in the system with accurate, timely and thorough updates pertaining to Genesys Cloud CC.Respond to High Priority outages to include Circuit outages with carriers by opening up tickets with carriers until resolved.Collaborate with other Tier IIs and Tier Engineers to reach successful and timely resolution for all customer issues.Conduct a warm handoff of unresolved issues or activities in progress at shift changes.Proa
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Posted 4 days ago

Telecommunication / Central Office Installer IV

INSPYR Solutions

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Remote or Dallas, Texas, USA

Full-time, Contract

Job Title: Central Office Installer IV Location: Nationwide (100% Travel) Duration: 12 month + contract (strong potential for extension) Compensation: Between $35 to $40 hourly Work Authorization: , or Authorized to Work in the US without the need of sponsorshipJob Summary: The Central Office Installer (Level IV) will perform advanced installations, upgrades, and troubleshooting of telecommunication equipment within central office environments across various regions. This role requires full-t
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Posted 28 days ago | Updated moments ago

Genesys Cloud Center SME

Hecta Data LLC DBA Vilwaa

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Remote

Contract

Job Title : Genesys Cloud Center SME Job Type: Contract (W2) Location: Remote Duration: 6+ Months Start Date: Immediate About US At Vilwaa (, we are focused towards delivering IT services and solutions in Data Engineering, Cloud Infrastructure solutions, Digital Application Development, (IoT) - Internet of Things. We are seeking an experienced Genesys Cloud Center SME with deep expertise in Genesys Cloud to lead and deliver end-to-end enterprise transformation. You ll be working directly with c
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Posted 4 days ago | Updated 2 hours ago

Software Engineer II - Genesys Cloud Omnichannel Support/Developer

M&T BANK CORPORATION

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Remote or Buffalo, New York, USA

Full-time

The Bank sponsors individuals for TN and H-1B transfers on a case by case basis. Please note that this position is not open to anyone on a H-1B or F-1 student visa including those eligible for CPT/OPT or the Stem OPT extension. This role follows a hybrid work schedule; offering the flexibility to work remotely two days a week, while providing the opportunity for onsite and in person collaboration the other three days. Extensive experience with Genesys Cloud CX is required for this role. Overv
Posted 60+ days ago | Updated 6 hours ago