•Remote or Bartlesville, Oklahoma, USA
Job Title - L1 Support Analyst Location- Bartlesville, OK and Florence, KY Skill: Resolve & close incidents within timelines/OKRs, supported by tickets in ESM Service NowAssist with the local installation and configuration of computer systems, servers, and network equipment, as well as the staging and preparation of it Service RequestsCommunicate and engage with customers on the progress of their IT requests and incidentsPresent to and educate customers on IT processes and tools to increase t