Job Title: Resource Management Representative Location: Santa Clara, CA Job Id : 36539413 Job Duration: 12 Months Pay rate : $25/hr on W2 What you get to do in this role: Case Dispatch Work closely with and in the same shift pattern as the Global Queue Manager (GQM) for a designated region, to ensure cases are dispatched to the best-skilled resources with enough time to meet initial response Service Level Agreements (SLAs).Responsible for reviewing all new and unassigned cases on the RMR Dashboa