Help Desk Manager Jobs

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Help Desk Manager

Robert Half

•

Bedford, Massachusetts, USA

Contract

Description We are seeking a Help Desk Manager to join our team in Bedford, Massachusetts. In this role, you will be responsible for the management, development, and leadership of our geographically dispersed IT Service Desk organization. You will be tasked with designing, developing, and implementing technology solutions to provide key internal services to our employees. Responsibilities: Develop staff and nurture future leaders in the team. Ensure prompt, professional, and thorough solutions
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Posted 23 hours ago | Updated 11 hours ago

Help Desk Manager

TEKsystems c/o Allegis Group

•

Denver, Colorado, USA

Full-time

Description: RK is looking for someone to come in and provide leadership to there help desk team. This person will run a team of 4-5 people that will support the 4 locations here in Denver Metro. They will be needed to help come in and provide better processes. ServiceNow has been live in there environment since October and they still need to properly implement it. They will lead the daily and overall operations of the IT Support and Service Desk team including team member development and serves
Posted 2 days ago | Updated 11 hours ago

Help Desk Manager (Sunrise)

Ledgent Technology

•

Coral Springs, Florida, USA

Contract

Ledgent Technology is seeking a Help Desk Manager on behalf of our client in the healthcare industry. Our client is a leading company dedicated to enhancing health outcomes through innovative technology and superior care. This role is based in Sunrise, Florida, and offers a dynamic work environment where technology meets healthcare. Job Description: We are looking for a Help Desk Manager to oversee our IT help desk team. This role involves managing all operations within a Zendesk environment to
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Posted 3 days ago | Updated 3 hours ago

Help Desk Manager

Robert Half

•

Wichita, Kansas, USA

Full-time

Description Job Description: Help Desk Manager Location: Wichita, Kansas (onsite) Company Overview: We are a leading provider of technology solutions for convenience stores (C-stores) and retail businesses, dedicated to enhancing operational efficiency and customer experience. Our company specializes in POS systems and support services tailored to meet the unique needs of our clients. Position Summary: We are seeking an experienced Help Desk Manager to oversee and optimize our technical sup
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Posted 4 days ago | Updated 11 hours ago

Help Desk Manager

Robert Half

•

Baton Rouge, Louisiana, USA

Full-time

Description We are offering an exciting opportunity for a Service Desk Manager in Baton Rouge, LA. This role involves the oversight of both on-site and remote team members, with a focus on server and networking support in an enterprise environment. The successful candidate will be adept at using a range of software and systems, including Cloud Technologies, CRM, Database, EO/IR systems, Epic Software, and ServiceNow Platform. Responsibilities: Oversee the implementation of Electronic Medical Re
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Posted 12 days ago | Updated 11 hours ago

HELP DESK MANAGER I/II/III

Central Michigan University

•

Mount Pleasant, Michigan, USA

Full-time

HELP DESK MANAGER I/II/ Position Number: S-3294 Position Summary: Promotes friendly, courteous, and professional service by analyzing and resolving problems forwarded to the Help Desk; provides escalated support for a broad range of IT services, including management of internal and external technical documentation, and administration of Help Desk related applications; provides supervision, evaluation, and professional development of staff as assigned. Required Qualifications: Help Desk Manager I
Posted 20 days ago

Help Desk Manager

VC5 Consulting

•

Chicago, Illinois, USA

Full-time

Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Service Desk agents and oversee remote support operations for offices in Los Angeles, San Francisco, Dallas, Washington D.C., and New York. Key responsibilities include managing IT systems such as SCCM, SolarWinds Service Desk, Office 365, and Active Directory. Key Responsibilities: Team Leadership: Provide guidance and mentorship to the Service Desk team to ensure exceptional custom
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Posted 23 days ago | Updated 4 hours ago

Help Desk Manager

Robert Half

•

Tampa, Florida, USA

Full-time

Description Oversee a team of IT Help Desk Technicians that provide Tier 1 technical support via phone, email, and in-person. Ask appropriate questions and use knowledge and resources to diagnose and resolve issues. Escalate issues that extend beyond span of control in a timely manner. Work in IT Service Management ticketing system to timely respond and appropriately document issue resolution. Responsibilities and Duties Manage all procedures related to the identification, prioritization, and
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Posted 27 days ago | Updated 11 hours ago

Help Desk Manager

Sunrise Systems, Inc.

•

Trenton, New Jersey, USA

Contract

Job Title: Help Desk Manager Location: Trenton, NJ Duration: 03 months on W2 with possibility of extension. Job Description: Client IT needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies. We require two additional staff members for inventory management and distribution. Note: This role requires the resource to be onsite 5 days / week. Hours are Monday through Friday from 8 am to 4:30 pm, w
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Posted 42 days ago | Updated 2 days ago

Helpdesk Manager

Data Processing Resources

•

Yonkers, New York, USA

Full-time

HELPDESK MANAGER SUMMARY: Performs work installing, troubleshooting, servicing, and upgrading network and computer software and hardware, and provides support to staff. RESPONSIBILITIES: Manage and evaluate the data from the ticketing systemManage level 1/2 ticket requests in the IT ticket system (Fresh Service)Manage unassigned tickets and workflowMonitor IT requests and use trends to improve serviceSupport all hardware, including installation, troubleshooting, upgrading, and servicing of compu
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Posted 60+ days ago | Updated 3 days ago

HelpDesk Delivery Manager

Nagarro Inc

•

New York, New York, USA

Full-time

We're Nagarro. Nagarro is one of the fastest growing technology companies in the industry; we are a publicly traded global digital engineering leader of 18,000+ with a full-service offering founded 24 years ago in Silicon Valley. We have a broad and long-standing public sector and global commercial client base. This includes many global blue-chip companies, leading independent software vendors (ISVs), across many industries and public sector clients - Federal, State, Local and Education. Role:
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Posted 27 days ago

Help Desk Operations Manager

GovCIO

•

Fort Knox, Kentucky, USA

Full-time

Overview GovCIO is currently hiring for a Help Desk Operations Manager. This position will be located in Fort Knox and will be an on site position. Responsibilities The ideal candidate should be experienced in all phases of software systems and application development: Ensures optimal application functionality by configuring systems and applications. Prioritizes customer queries and escalating serious technical issues to developers. Documents error reports, monitoring performance metrics, a
Posted 36 days ago | Updated 11 hours ago

Service Desk Analyst

Phoenix Technology Partners, LLC

•

Philadelphia, Pennsylvania, USA

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem so
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Posted 3 days ago | Updated 9 hours ago

Service Desk Analyst

Phoenix Technology Partners, LLC

•

Wilmington, Delaware, USA

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem so
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Posted 8 days ago | Updated 9 hours ago

Help Desk Specialist

Astor & Sanders Corporation

•

Silver Spring, Maryland, USA

Full-time

Help Desk Specialist Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Help Desk Specialist. This is a full-time position based in the Silver Spring, MD area. Roles and Responsibilities: Windows Server 2019 support Hands on experience troubleshooting user Windows 10 systems, printers, servers, etc. This Desktop Support Specialist will handle level 1 & 2 tickets Work on multiple tickets or issues to satisfactory resolu
Posted 9 days ago | Updated 1 day ago

Incident Management Analyst

Cynet Systems

•

Bloomington, Illinois, USA

Third Party, Contract

We are looking for Incident Management Analyst for our client in Bloomington, IL Job Title: Incident Management Analyst Job Location: San Antonio, TX Job Type: Contract Job Description: Responsibilities: Managing critical events, which includes; facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders.Ensuring that our ITIL aligned Incident Management processes are foll
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Posted 9 hours ago

Desktop / Helpdesk Support Analyst

Veracity Consulting

•

Lenexa, Kansas, USA

Contract

Veracity is a business and technology consultancy that specializes in optimizing companies business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive. C
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Posted 7 days ago | Updated 7 days ago

MacOS /Mac/IOS Support Specialist (Onsite in Elk Grove, CA) /Helpdesk / Help desk

Valiantica, Inc

•

Elk Grove, California, USA

Contract, Third Party

Key Qualifications Motivation and ability to work as part of a distributed team Good interpersonal communications and customer service skills Excellent English-language oral and written communications skills Excellent telephone and email etiquette Excellent time management and multi-tasking skills Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment Ability to maintain composure and customer-service focus in stressful situations Strong troublesho
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Posted 8 days ago | Updated 3 days ago

Desktop Support/ Help Desk Support

Zolon Tech Solutions Inc

•

Boston, Massachusetts, USA

Contract

Roles and Responsibilities: Provide responsive, reliable, and consistent service delivery to all users including VIPs.Provide IT services that appropriately respond to the time-sensitive needs of customers,Provide prompt referrals and escalations to an appropriate IT support service option.Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and limits on aged tickets.Resolves technical problems and answers queries by telephone in sup
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Posted 6 days ago | Updated 11 hours ago

Service Desk Analyst

Phoenix Technology Partners, LLC

•

Remote

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem so
Easy Apply
Posted 34 days ago | Updated 9 hours ago