Help Desk Manager jobs

Waterloo, Iowa

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Today

Description We are looking for an experienced Help Desk Manager to lead a team of technical support professionals in Waterloo/Cedar Falls, Iowa market. This position is focused on people leadership, operational oversight, and service performance rather than hands-on troubleshooting. The ideal candidate will guide daily priorities, promote accountability, and ensure timely, high-quality responses across end-user support functions. Responsibilities: Lead and supervise a team of 10 support employe

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Full-time

IT Help Desk Manager

Hybrid in Trenton, New Jersey

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16d ago

Greetings Welcome to TechProjects! We specialize in IT System integration to help with some of the biggest names in the public sectors around New York state. Our company provides exceptional IT solutions for our clients, while also offering top-notch career opportunities for our employees. At our firm, we work with a diverse range of clients, from cutting-edge startups to established industry leaders. If you're a tech professional looking for a challenging and rewarding career, we'd love to h

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Contract

Depends on Experience

Help Desk Manager

New York, New York

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Today

Description We are looking for a Help Desk Manager to lead day-to-day support operations and deliver dependable IT assistance for users across the organization in New York, New York. This Long-term Contract position is ideal for a hands-on leader who can oversee service delivery, strengthen support processes, and guide technical teams in a fast-paced environment. The role requires strong experience with Microsoft technologies and a practical approach to resolving issues, improving workflows, and

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Contract

USD 35.63 - 41.25 per hour

MSP Helpdesk Manager

Houston, Texas

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13d ago

Position Overview We are seeking an experienced MSP Helpdesk Manager to lead our Houston-based technical support team. This role is responsible for overseeing daily helpdesk operations, managing a multi-tiered support staff (Level 1 through Level 3), ensuring SLA compliance, and driving continuous improvement in service delivery for our managed services clients. The ideal candidate brings deep technical expertise, strong leadership skills, and a proven track record of managing escalations, inclu

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Full-time, Third Party

Depends on Experience

IT Help Desk Manager - MSP

Remote or Hybrid in Ellicott City, Maryland

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14d ago

ONLY CANDIDATES IN MARYLAND (GREATER BALTIMORE/WASHINGTON AREA) WILL BE CONSIDERED. SUMMARY This job posting is on behalf of an Arc Human Capital, LLC client. Our client is a Maryland-based Managed Service Provider with over 20 years of experience delivering secure, efficient, and reliable networking and IT services. They serve a diverse client base across healthcare, construction, real estate, marketing, and legal industries. Their mission = Happy Network = Happy Staff.It reflects their commit

Full-time

118,000 - 122,000

Help Desk Manager

Fort Meade, Maryland

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Today

Overview The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address key areas such as personnel management, financial management, telecommunication services, contract management, and customer relations, among other support services to the DISA mission. Responsibilities Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Cap

Full-time

USD 120,000.00 - 135,000.00 per year

Help Desk Manager

Washington, District of Columbia

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Today

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services. Company Overview: The U.S. Equal Employment Opportunity Commission (EEOC) is responsible

Full-time

IT Help Desk Manager

Glens Falls, New York

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Today

Overview Connection has a great opportunity through our Technical Staffing division for an IT Manager, Support (Help Desk Manager). This role is responsible for leading the IT Support team, overseeing daily operations, service delivery, team performance, and end-user support. The ideal candidate is a collaborative leader with strong problem-solving skills and a passion for developing people and improving IT support operations. Responsibilities Lead and manage the IT Support/Help Desk team, in

Full-time

Help Desk Manager- FT- Days- IT Service Desk Support

Edinburg, Texas

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Today

DHR Health - US:TX:Edinburg - Days Summary: POSITION SUMMARY: The I.S. Help Desk manager is responsible for overseeing the Help Desk operations and supervision of Help Desk agents. The selected candidate will ensure that end users are receiving top-level customer service and technical assistance. Additional responsibilities include managing all procedures related to the identification, prioritization, and resolution of end-user help requests, including monitoring, tracking, and coordinating He

Full-time

Help Desk Specialist IV (Manager)

Silver Spring, Maryland

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Today

This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible. Koniag Operations Services, LLC, a Koniag Government Services company, is seeking an experienced IT Help Desk Specialist IV (Manager) to support KOS and our government customer at Silver Spring, MD. This position requires the candidate to be able to obtain a Public Trust. We offer competitive compensation and an extraordinary benefits package including health, dental and

Full-time

USD 100,000.00 - 120,000.00 per year

Help Desk Specialist Manager

Arlington, Virginia

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Today

Overview The Help Desk Specialist Manager leads the staff and day-to-day operations of the technical service desk supporting the F-35 Joint Program Office Virtual Enterprise environment. This position directs second-tier support for end-user hardware, software, applications, servers, network services, service requests, incidents, and recurring problems that cannot be resolved at the first tier. The role trains and coaches help desk personnel, monitors service levels and customer experience, ser

Full-time

USD 130,000.00 per year

Help Desk Manager- Mt. Laurel- Second Shift

Mount Laurel Township, New Jersey

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Today

Responsibilities: Lead and manage multi-tier Help Desk and technical support teamsOversee daily operations across phone, email, chat, and ticketing queuesEnsure SLA compliance and timely resolution of incidents and service requestsMonitor workload distribution, staffing levels, queue health, and escalation managementCoach, mentor, and develop supervisors and technical support personnelDrive continuous improvement initiatives focused on efficiency, service quality, and customer experienceMaintai

Full-time

Help Desk Lead/CAB Manager

Arlington, Virginia

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Today

Company Overview: At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our employees are building purpose-driven careers, not just filling jobs. We bring together people with many different perspectives, experiences, and talents to drive innovation

Full-time

Help Desk Technician

Nashville, Tennessee

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23d ago

Title: Help Desk Technician Location: Nashville, TN Duration: 6 Months Onsite Metro ITS is looking for a Help Desk Technician to join our 24x7x365 Tier 1 Help Desk team. The Help Desk is the first point of contact for Metro Nashville employees who need technical assistance. We support customers by phone, email, and service portal. The technician will troubleshoot, resolve, document, and escalate technical issues and service requests. The work can range from simple password and account issues to

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Contract, Third Party

Depends on Experience

Help Desk Analyst

Harrisburg, Pennsylvania

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Today

Please apply for immediate consideration. Job Title: Help Desk Analyst Location: Harrisburg, Pennsylvania Interview: In Person Only Duration: Long Term Job Description The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that. Required Skills:

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Full-time, Contract, Third Party

Help Desk Consultant (3 Openings), Onsite in Summerville, SC, USA

Summerville, South Carolina

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Today

Help Desk Consultant (3 Openings) Location: Onsite in Summerville, SC Contract Duration: Through January 15, 2027, with potential for extension or conversion to full-time employment Responsibilities Provide onsite help desk support during the go-live and subsequent operations.Set up, configure, and troubleshoot computers, handheld scanners, and label printers.Resolve issues involving Microsoft 365, Entra ID, Intune, and Active Directory.Document and track requests in a ticketing system.Escalate

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Contract, Third Party

$20 - $25

Help Desk Consultant

Benicia, California

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3d ago

Contract Duration:Through January 15, 2027, with potential for extension or conversion to full-time employment Schedule:Six days per week; see shifts below Responsibilities Provide onsite help desk support during the go-live and subsequent operations.Set up, configure, and troubleshoot computers, handheld scanners, and label printers.Resolve user issues involving Microsoft 365, Entra ID, Intune, and Active Directory.Record, track, and resolve requests in a ticketing system.Escalate complex issu

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Contract

Depends on Experience

Help Desk Analyst

Malvern, Pennsylvania

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Today

Location: Malvern, PA Salary: $20.00 USD Hourly - $22.00 USD Hourly Description: Our client is currently seeking a Help Desk Analyst: FULLY ONSITE - Monday to Friday Responsibilities Help Desk Support, provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches, and resolves the most complex technical problems. Being a Help Desk Support responds to telephone, email and online requests for technical support. Documents, tracks, an

Contract

USD 20.00 - 22.00 per hour

Helpdesk Analyst

Harrisburg, Pennsylvania

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3d ago

One of our clients is looking for the position of in Help Desk Analyst based on following skills: Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM 4:30AM or 8:30AM to 5PM whichever of those two shifts they want. They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix. The Help Desk Analyst is doing call center work. They are taking calls and helping people on the compu

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Third Party, Contract

Depends on Experience

Help Desk Analyst

Harrisburg, Pennsylvania

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4d ago

HELPDESK ANALYST HARRISBURG,PA HYBRID Key Responsibilities Issue Diagnosis & Resolution: Receive user inquiries and accurately determine if issues stem from hardware (e.g., modems, printers, cables) or software applications. Guide users step-by-step through standard problem-solving procedures. Ticketing & Escalation: Log all interactions into the tracking system. Utilize reference manuals, technical databases, and team collaboration to find solutions, and escalate complex tickets to Tier 2 st

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Contract

Depends on Experience