Rochester, New York
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Today
Help Desk Manager (On-Site - Rochester, NY) We are seeking an experienced Help Desk Manager to lead a large enterprise IT support team within a fast-paced university environment. This role will oversee service desk operations, team leadership, reporting/analytics, and service improvement initiatives. Responsibilities Lead and develop a 30+ person service desk teamOversee daily IT support operations and escalationsMonitor SLA performance, ticket metrics, and customer satisfactionBuild dashboar
Full-time
USD 50.00 - 65.00 per hour












