Michael Shannon Consulting has an immediate need for a DAI Help Desk Manager to work onsite at the Naval Air Station North Island Base in Coronado. This is an exciting opportunity to play a crucial role in organizing, directing, and monitoring the work of qualified personnel, as well as scheduling personnel rotations to ensure efficient and effective help desk coverage and support operations. The ideal candidate will have a strong background in supporting and managing large, complex program man
Description As the Help Desk Manager you will be responsible for overseeing the day-to-day operations of our help desk team that handles T1/2 incidents, ensuring timely and effective resolution of customer issues. You will also play a key role in optimizing our support processes, managing a team of support technicians, and maintaining a high level of customer satisfaction. TO learn more about this new opportunity, please apply now, call , or email your resume direct. My contact information is
Title: Help Desk Manager Duration : Long Term Location: Newark, NJ (ON-SITE) Note: Position is 5 days / Week Onsite Skill: Proficient in Microsoft Office365 products. Demonstrate troubleshooting skills. Ability to diagnosis and correct computer software, firmware, hardware problems. Demonstrate clear understanding of remote access tools to assist users in a telework multi-network environment. Ability to diagnosis and correct wireless network issues. Ability to assist users with audio visual eq
Description Oversee a team of IT Help Desk Technicians that provide Tier 1 technical support via phone, email, and in-person. Ask appropriate questions and use knowledge and resources to diagnose and resolve issues. Escalate issues that extend beyond span of control in a timely manner. Work in IT Service Management ticketing system to timely respond and appropriately document issue resolution. Responsibilities and Duties Manage all procedures related to the identification, prioritization, and
A Washington, D.C.-based tech services company has a great Deputy Help Desk Manager opportunity awaiting an experienced and hardworking professional. In this role, the Deputy Help Desk Manager will be responsible for assisting the Help Desk Manager with the oversight and direction of day-to-day help desk operations, coaching team members in understanding how to address various types of questions from customers who are experiencing difficulties. This is a Hybrid opportunity requiring the qualifie
Oversees timely delivery of quality technical support to internal and external customers. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Note: Position is 5 days / Week Onsite Excellent Communication Needed along with experience working on a High Volume Helpdesk. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation
Job#: 1372370 Job Description: Apex Systems is partnering with our client MedRisk to find a Help Desk Manager for to join their team as Full-Time Employee. MedRisk is located in King of Prussia, the role is mainly remote but with some on-site piece. We are seeking a candidate with experience help desk management, knowledge of ServiceNow, & some technical experience. If interested in learning more please send over your resume to This person should have technical experience in the following: 1.
Description If you're looking for a role as a Help Desk Analyst, a growing company partnering with Robert Half needs someone to support local and field users. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Akro
Job Description: We are assisting a prominent logistics firm in recruiting full-time Help Desk Managers for their operations in the western Chicago suburbs. This position offers a hybrid work arrangement, with an expectation of onsite presence 3-4 times a week. The company serves an extensive network of over 500 global consumer packaged goods (CPG) suppliers and is renowned for their unparalleled industry expertise. They seek an individual capable of providing leadership, mentoring, project man
Job Description A respected company specializing in logistics and supply chain management is seeking a Help Desk Manager to head their IT and Support team. Renowned for their commitment to efficiency, dependability, and customer contentment, this firm is offering a full-time position in Chicago, targeting candidates experienced in guiding Support, Help Desk, and IT engineers. Over the past years, this company has achieved remarkable growth, collaborating with renowned names like Walmart and Amaz
Job Description A well-regarded logistics and supply chain management company is looking for a Help Desk Manager to lead their IT and Support team. This organization operates with a strong focus on efficiency, reliability, and customer satisfaction. This is going to be a full-time role and local to Chicago, looking for managers with experience in leading Support, Help Desk, and IT engineers. This company has performed exceptionally well the past few years, expanding and working with well-known b
Description: This person will be responsible for overseeing a portion of the Tier 1, Tier 2 Technicians as well as some of the support engineers at Avalign. They would be responsible for anywhere from 4-6 technicians. They will be responsible for the daily management of the service desk activities such as client ticket responses, escalations, incident logging and resolutions. Acts as Support Teams escalation point of contact prior to Director level. They are also responsible for creating effici
Job Description A well-regarded logistics and supply chain management company is looking for a Help Desk Manager to lead their IT and Support team. This organization operates with a strong focus on efficiency, reliability, and customer satisfaction. This is going to be a full-time role and local to Chicago, looking for managers with experience in Support, AD, etc. Despite operating in a competitive landscape, this company has earned a reputation for maintaining a low profile, preferring to let i
Job Description An esteemed logistics and supply chain management firm is seeking an adept Help Desk Manager to spearhead their IT and Support team. With a steadfast commitment to efficiency, reliability, and ensuring customer contentment, this organization offers a full-time position based in Chicago. They are particularly interested in experienced managers skilled in Support, AD, and related areas. In the face of fierce competition, this company has garnered recognition for its understated app
We are hiring for a Help Desk Manager for a company in the Trucking industry. Based in Charlotte, North Carolina, this company is seeking a skilled individual with leadership capabilities and exceptional communication skills to manage our computer systems and support end-users. Responsibilities: -Manage IT helpdesk and computer systems -Lead and supervise a team of IT professionals -Ensure smooth operation of computing needs -Resolve technical issues and provide end-user support -Develop and
HI, We are looking for a HelpDesk Manager with one of our client . This is 100% remote and looking for someone who can start immediately Position Summary:The Help Desk Manager role is to provide information, assistance, training, and technical support to end-users regarding the use of computers, networks, and related peripheral hardware and software. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Summary of Essential Job Functions:Field incomin
Help Desk Manager- ONSITE The IT Help Desk Manager is responsible for leading the Firm's technical support teams to provide a gold-standard technology experience for our lawyers, staff, practice groups, and clients. This role takes lead on the end-to-end design and delivery of IT Help Desk support services to maintain defined service levels and uphold customer expectations for quality. The combination of technical acumen with a relentless customer focus, communication skills, and a desire to hel
Piper Companies is seeking a highly skilled and experienced Senior Manager, Helpdesk for an employment opportunity. As a Senior Helpdesk Manager, you will be responsible for managing a team of dedicated support professionals, ensuring exceptional customer service, and maintaining efficient helpdesk operations. Job Summary: As the Senior Manager of Helpdesk, you will oversee the day-to-day operations of our helpdesk team, driving excellence in customer support and ensuring timely resolution of in
Responsibilities: Manage the help desk team and evaluate performance.Ensure customer service is timely and accurate on a daily basis.Recruit, train and support help desk representatives and techniciansSet specific customer service standards.Contribute to improving customer support by actively responding to queries and handling complaints. Skills Proven work experience as a Help desk managerSomeone who knows as how to set up national service desk, automate chatbot call center.ITSM with FreshServ
We are looking for Senior Help Desk Support for our client in Richardson, TX Job Title: Senior Help Desk Support Job Location: Richardson, TX Job Type: Contract Job Description:Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.Documents, maintains, upgrades or replaces hardware and software systems.Supports and maintains user account information including rights, security and systems groups.May require a Bachelor's degree and 2-4 years of experie
