Associate Product Manager

What You'll Do:

• Evaluate customer needs and competitive landscape in the healthcare payer and provider relationship space, and use analysis of this data as input to define product features.
• Collaborate with customers and internal SMEs to better understand their needs and pain points with health insurance payers.
• Build AI solutions from the ground up into new and existing features for healthcare providers.
• Foster a customer-obsessed culture by integrating customer feedback into every stage of the product lifecycle. Prioritizing customer satisfaction and world-class experience in all product decisions.
• Utilize data-driven insights to inform and refine product features, ensuring they are aligned with customer expectations, and monitor KPIs to support data-driven decisions influencing feature development.
• Work with leadership and stakeholders on roadmap planning and prioritization.
• Collaborate with various cross-functional teams to clearly articulate the importance, purpose, and impact (the why ) of your product features.
• Validate problems to be solved and measurements of success, thinking through edge cases, application of new technologies (e.g. AI), and the cross-team dependencies to deliver high-quality features and outcomes.
• Collaborate with UX, engineering, and customer-facing teams to create feature requirements, epics and user stories, and test criteria to guide the development of high-quality features.
• Test, monitor, and optimize product features to ensure they meet intended KPIs.
• Creatively manage the product backlog, adjusting scope and reducing impediments to ensure that product updates are delivered on time and on budget.
• Suggest and implement best practices for the product management organization.

Who You Are:

• A product manager with 1-4 years of experience with customer-facing SaaS or digital products.
• 1+ years of demonstrable experience integrating AI solutions into software experiences, such as, LLMs/GenAI.
• 1+ year of prompt engineering experience.
• Obsessed with understanding how well-designed products can impact the ability for healthcare providers to preserve the spirit of medicine.
• Relentlessly data-driven; able to analyze product KPIs, conduct market research, capture customer feedback, and form insights quickly to guide your decisions.
• Empathetic and detailed analyzer of customer workflows to uncover problems and identify well-thought-out solutions.
• Exceptional collaborator with UX, engineering, and customer-facing teams.
• Effective communication skills to drive cross-functional buy-in and alignment with various internal stakeholders as well as customers.
• Experience with tools, techniques, and skills to move product features through all phases of the product lifecycle.
• Decision-making and prioritization skills.
• Proactive, detail-oriented, organized, and self-sufficient; a self-starter with ownership attitude.
• Works quickly without sacrificing quality to find creative solutions.
• Passionate about improving our healthcare system and disruptive innovation.
• Excitement to work at a fast-paced, scaling organization.
• Bachelor s degree in business, information systems, computer science, or a related field.

Great to Have:

• Technical capabilities/understanding, including ML/AI.
• Experience with B2B software products.
• Experience with data-driven analytics.
• Experience taking products from ideation to launch and/or optimizing existing products to drive additional value.

Blow Us Away:

• Healthcare experience, specifically with provider-payer contracting.
• Notable experience with a world-class product offering.
• Experience with data analysis, predictive modeling, and/or data science.
• Growth-stage company experience.