IT Support Specialist (Boston)

  • Posted 4 days ago | Updated 2 hours ago

Overview

On Site
Full Time

Skills

Remote Support
Operational Excellence
Problem Solving
Conflict Resolution
Collaboration
Computer Hardware
IT Infrastructure
Reporting
Technical Support
Microsoft Windows
Microsoft Office
Cisco
VoIP
ServiceNow
Android
AV
Audiovisual
Network
ITIL
CompTIA
Communication
Documentation
Customer Service
Professional Development

Job Details

Desktop Support

Your new company

A fast-paced, dynamic organization committed to operational excellence and seamless internal technology experiences. The team values proactive problem-solving, collaboration, and high-touch support across multiple office locations.

Your new role

As an IT Support Specialist, you'll be the go-to expert for resolving hardware, software, and network issues. You'll support PCs, phones, AV equipment, and IT infrastructure, while collaborating with internal teams and contributing to special projects. This is a hands-on, on-site position reporting directly to the IT Support Manager.

What you'll need to succeed
  • 3+ years in corporate IT support
  • Strong skills in Windows 10, Office Suite, Cisco VoIP, Zoom, Teams
  • Experience with ServiceNow, mobile OS (Apple/Android), and AV systems
  • Network troubleshooting and server room familiarity
  • ITIL Foundations or CompTIA A+ preferred
  • Excellent communication, documentation, and customer service mindset
  • Willingness to travel and lift equipment up to 50 lbs

What you'll get in return
  • A visible role in a high-impact IT environment
  • Opportunities to work on cross-functional initiatives and events
  • A collaborative team culture with room for growth
  • Exposure to enterprise infrastructure and project-based work
  • Competitive compensation and professional development support


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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