Help Desk Analyst (779877) - Nitelines USA, Inc - Conyers, GA, US | Dice.com

Nitelines USA, Inc

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Help Desk Analyst (779877)

Conyers, GA, US • Posted 11 hours ago • Updated 32 minutes ago

Full Time

On-site

USD 20.00 per hour

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Job Details

Skills

Accountability
Collaboration
Bilingual
Spanish
Technical Support
Customer Support
Account Management
Provisioning
Customer Service
Management
Computer Hardware
Computer Troubleshooting
Call Center
Help Desk
Microsoft Outlook
IOS Development

Summary

Established in 1994, NiteLines USA has successfully delivered contract support services to more than 144 government institutions and medical treatment facilities across the country. We're a dynamic and growing organization, offering a wide range of employment opportunities. We are seeking professionals and dedicated individuals to be part of our team, where integrity, respect, accountability, and collaboration are among our core principles. Work with a dedicated and caring organization and start doing your life's best work.

GA DDS Level 1 Help Desk Analyst (779877)

Pay rate: $20.00 per hour.

Temp (6 months).

Job location: 2206 East View Parkway, Conyers, GA 30013.

Hours: 8 hours per day, 5 days per week.

Local Candidates:

This position is located at DDS Headquarters in Conyers, Georgia.
Bilingual, Spanish highly preferred.
MUST have IT Help Desk Call Center experience.
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Responsibilities:

Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Qualifications:

2+ years' experience handling customers, questions, complaints, and/or providing information in an IT call center environment.
2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10499709
Position Id: e32ce00a24a73e8e054f3f6174b9b95f
Posted 11 hours ago

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Conyers, Georgia

•

3d ago

Help Desk Analyst (779877) Conyers, GA 30013 7 Months In Person interview Only Short Description: Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Complete Description: LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *Bilingual, Spanish highly preferred* **Do NOT submit candidate previously submitted to #762935 & #765352 & #774574 & #776101 ** *MUST have IT Hel

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Contract

$20 - $20

Helpdesk Analyst

Conyers, Georgia

•

3d ago

Job ID: GA-779877 Onsite/Local Helpdesk Analyst (Bilingual/Spanish) with Call Center (must), Apple iOS, Windows/Active Directory, ticketing, hardware/software/peripheral install/repairs experience Location: Conyers, GA (DDS IT)Duration: 8 Months*This position is located at DDS Headquarters in Conyers, Georgia**Bilingual, Spanish highly preferred**MUST have IT Help Desk Call Center exp*Skills:Vocational/Technical degree in computer applications, computer technology or a closely related area from

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Contract, Third Party

Depends on Experience

Help Desk Analyst

Conyers, Georgia

•

Today

Date Posted: 10/31/2025 Hiring Organization: Rose International Position Number: 490813 Industry: Government/Staffing Job Title: Help Desk Analyst Job Location: Conyers, GA, USA, 30013 Work Model: Onsite Shift: General shift Employment Type: Temporary FT/PT: Full-Time Estimated Duration (In months): 8 Min Hourly Rate($): 20.00 Max Hourly Rate($): 20.00 Must Have Skills/Attributes: Active Directory, Helpdesk, MS Office, Win 7 Experience Desired: Helpdesk Technician with hands on knowledg

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Full-time

USD 20.00 per hour

Help Desk Analyst

Conyers, Georgia

•

Today

Job Title: Help Desk Analyst Location: Conyers, GA (Onsite Only) Interview: In-person Local Candidates Only Do NOT submit candidates previously submitted to Reqs: #762935, #765352, #774574, #776101 Must have IT Help Desk Call Center experience Preferred Qualification: Bilingual Spanish (Highly Desired). Qualification: Vocational/Technical degree in Computer Applications, Computer Technology, or related field from an accredited institution. Job Description: Oversee daily performance of comput

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Contract

$$20/hr on W2 ( No any benefits)

Help Desk Analyst (779877)

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