Overview
Remote
USD 70.15 - 70.15 per hour
Contract - W2
Skills
Issue Resolution
Knowledge Management
Customization
Verification And Validation
Problem Management
Root Cause Analysis
Performance Monitoring
Optimization
Scalability
Collaboration
Knowledge Sharing
Documentation
Effective Communication
Migration
Business Continuity Planning
Production Support
IT Operations
Workflow
JavaScript
Scripting
Communication
Management
Problem Solving
Conflict Resolution
Analytical Skill
ServiceNow
ITIL
IT Service Management
Change Management
Life Insurance
Screening
Writing
Career Counseling
Recruiting
Law
Testing
Job Details
ServiceNow Prod Support - Contract - Remote - $70.15- 70.15/hr.
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a ServiceNow Prod Support for a remote opportunity.
Role Description
We are seeking an experienced Production Support SME for ServiceNow to join our team.
The ideal candidate will possess deep expertise in ServiceNow IT Service Management (ITSM) and be capable of providing ongoing production support for ServiceNow applications.
As a Production Support SME, you will ensure the seamless operation of ServiceNow in a production environment, resolve issues efficiently, and provide expert guidance to both technical and non-technical stakeholders.
Production Support & Issue Resolution:
Provide expert-level support for ServiceNow ITSM applications in production.
Troubleshoot and resolve issues with ServiceNow modules (Incident, Problem, Change, Service Catalog, Knowledge Management, etc.).
Monitor system performance and resolve any production issues related to the ServiceNow platform.
Proactively identify and resolve recurring incidents to minimize system downtime and disruptions.
ServiceNow Configuration & Customization Support:
Collaborate with development teams to implement minor customizations or enhancements to ServiceNow without impacting production stability.
Perform post-implementation verification and validation of changes, ensuring minimal disruptions to end users.
Collaboration with Stakeholders:
Work closely with IT operations, development teams, and business stakeholders to understand requirements and deliver solutions.
Provide subject matter expertise and guidance to junior team members, and act as the go-to resource for technical issues.
Incident, Change, and Problem Management:
Participate in the root cause analysis (RCA) of high-priority incidents and major incidents affecting production systems.
Ensure adherence to change management processes when supporting system updates or configuration changes in ServiceNow.
Performance Monitoring & Optimization:
Monitor ServiceNow performance and troubleshoot system issues related to scalability, availability, and speed.
Suggest improvements or optimizations for the system and collaborate with relevant teams to implement them.
Documentation & Knowledge Sharing:
Create and maintain operational documentation, runbooks, and troubleshooting guides for internal use.
Maintain detailed records of incidents, resolutions, and other critical information in ServiceNow.
User & Stakeholder Support:
Provide timely and effective communication to users regarding incidents, outages, and scheduled maintenance.
Assist with ServiceNow platform upgrades, patching, and system migrations to ensure business continuity.
Skills & Requirements
5+ years of experience in ServiceNow production support or a similar role.
Experience with ITSM, ITOM, or other ServiceNow applications (e.g., HRSD, CSM, SecOps).
In-depth knowledge of ServiceNow platform, ITSM processes, and workflows.
Experience in scripting (JavaScript, ServiceNow scripting, etc.) and integration with third-party tools.
Strong troubleshooting skills with the ability to diagnose and resolve technical issues quickly.
ServiceNow Certified System Administrator (CSA) - required.
ServiceNow Certified Implementation Specialist (CIS) - preferred.
Strong communication and interpersonal skills to work with diverse stakeholders.
Ability to manage multiple priorities in a fast-paced environment.
Excellent problem-solving and analytical skills.
Experience with ServiceNow Upgrades:
Hands-on experience with ServiceNow upgrade processes and handling issues that arise during upgrades.
Knowledge of ITIL Framework:
Strong understanding of ITIL best practices for ITSM processes.
Experience in Incident and Change Management:
Experience with large-scale production environments and the handling of critical incidents and major service disruptions.
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a ServiceNow Prod Support for a remote opportunity.
Role Description
We are seeking an experienced Production Support SME for ServiceNow to join our team.
The ideal candidate will possess deep expertise in ServiceNow IT Service Management (ITSM) and be capable of providing ongoing production support for ServiceNow applications.
As a Production Support SME, you will ensure the seamless operation of ServiceNow in a production environment, resolve issues efficiently, and provide expert guidance to both technical and non-technical stakeholders.
Production Support & Issue Resolution:
Provide expert-level support for ServiceNow ITSM applications in production.
Troubleshoot and resolve issues with ServiceNow modules (Incident, Problem, Change, Service Catalog, Knowledge Management, etc.).
Monitor system performance and resolve any production issues related to the ServiceNow platform.
Proactively identify and resolve recurring incidents to minimize system downtime and disruptions.
ServiceNow Configuration & Customization Support:
Collaborate with development teams to implement minor customizations or enhancements to ServiceNow without impacting production stability.
Perform post-implementation verification and validation of changes, ensuring minimal disruptions to end users.
Collaboration with Stakeholders:
Work closely with IT operations, development teams, and business stakeholders to understand requirements and deliver solutions.
Provide subject matter expertise and guidance to junior team members, and act as the go-to resource for technical issues.
Incident, Change, and Problem Management:
Participate in the root cause analysis (RCA) of high-priority incidents and major incidents affecting production systems.
Ensure adherence to change management processes when supporting system updates or configuration changes in ServiceNow.
Performance Monitoring & Optimization:
Monitor ServiceNow performance and troubleshoot system issues related to scalability, availability, and speed.
Suggest improvements or optimizations for the system and collaborate with relevant teams to implement them.
Documentation & Knowledge Sharing:
Create and maintain operational documentation, runbooks, and troubleshooting guides for internal use.
Maintain detailed records of incidents, resolutions, and other critical information in ServiceNow.
User & Stakeholder Support:
Provide timely and effective communication to users regarding incidents, outages, and scheduled maintenance.
Assist with ServiceNow platform upgrades, patching, and system migrations to ensure business continuity.
Skills & Requirements
5+ years of experience in ServiceNow production support or a similar role.
Experience with ITSM, ITOM, or other ServiceNow applications (e.g., HRSD, CSM, SecOps).
In-depth knowledge of ServiceNow platform, ITSM processes, and workflows.
Experience in scripting (JavaScript, ServiceNow scripting, etc.) and integration with third-party tools.
Strong troubleshooting skills with the ability to diagnose and resolve technical issues quickly.
ServiceNow Certified System Administrator (CSA) - required.
ServiceNow Certified Implementation Specialist (CIS) - preferred.
Strong communication and interpersonal skills to work with diverse stakeholders.
Ability to manage multiple priorities in a fast-paced environment.
Excellent problem-solving and analytical skills.
Experience with ServiceNow Upgrades:
Hands-on experience with ServiceNow upgrade processes and handling issues that arise during upgrades.
Knowledge of ITIL Framework:
Strong understanding of ITIL best practices for ITSM processes.
Experience in Incident and Change Management:
Experience with large-scale production environments and the handling of critical incidents and major service disruptions.
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.