IT Help Desk Analyst - Fourans - Trenton, NJ, US | Dice.com

Fourans

Apply Now

IT Help Desk Analyst

Trenton, NJ, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

On-site

$22 - $23/hr

Apply Now

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

Microsoft Windows 10

Summary

Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. (1 day REMOTE: Tuesday, Wednesday or Thursday).

Selected applicants will be required to work 8:30 to 4:30 Tuesday to Friday and Saturday 7-3

Note: 35 hour workweek.

Excellent Communication is Needed.

All training will be conducted on premises at 25 Market St. Trenton, NJ.
2-year college degree or equivalent technical study - preferred
Training on the AOC procedures and system will be provided.

SUMMARY:

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:

Microsoft Windows 10
Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided.
Experience using Microsoft Excel, Word and Visio
Must have good clear communication skills

Responsibilities:

Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first response help desk support to all customers and users.
Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide support for AOC business applications.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Ensure closed problems are adequately documented.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91118579
Position Id: (778860)
Posted 3 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

SCCO Help Desk Analyst

Trenton, New Jersey

•

Today

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred. Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. (1 day REMOTE: Tuesday, Wednesday or Thursday). Selected applicants will be required to work 8:30 to 4:30 Tuesday to Friday and Saturday 7-3 Note: 3

Easy Apply

Third Party, Contract

Help Desk Analyst

Trenton, New Jersey

•

Today

Hello, Zenosys is looking Help Desk Analyst- client Trenton, NJ If you are available and interested in the below opportunity, please send me updated resume. Thanks Job Title Help Desk Analyst- Location- Trenton, NJ Hybrid) Duration 12+ Months Contracts Highly Chance to Extend If you are interested, please provide the following details along with the updated resume to speed up the interview process. Full Legal Name as mentioned in Drivers' license: Current Location: Willing to relocate to th

Easy Apply

Contract, Third Party

Depends on Experience

Help Desk Analyst- New

Hybrid in Trenton, New Jersey

•

Today

Job Title: Help Desk Analyst- New Job ID: 25-11276 Location: Trenton, NJ(Hybrid) Duration: 04 Months On Contract Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred. Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. (1 day REMOTE: Tuesday, Wednesda

Easy Apply

Contract

Up to $20

Junior Help Desk Analyst

Ewing Township, New Jersey

•

Today

Title: Junior Help Desk Analyst (766911) Location: Ewing, NJ (Hybrid) Duration: LongTerm Details: Detail-oriented and tech-savvy professional with 3 years of experience providing Tier 1 IT support and performing accurate data entry in fast-paced environments. Skilled in troubleshooting hardware/software issues, managing service tickets, and maintaining data integrity across various systems. Strong communication skills, customer-focused mindset, and a proven ability to support internal teams

Easy Apply

Contract

IT Help Desk Analyst

Dice Job Match Score™

Dice Job Match Score™

Job Details

Skills

Summary

Similar Jobs

Dice Job Match Score™

Rekha Murali