Servicenow Tools Architect (ITOM, CMDB, Solarwinds, Dynatrace) - GAC Solutions Inc. - Fort Mill, SC, US | Dice.com

GAC Solutions Inc.

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Servicenow Tools Architect (ITOM, CMDB, Solarwinds, Dynatrace)

Fort Mill, SC, US • Posted 4 hours ago • Updated 44 minutes ago

Full Time

Part Time

On-site

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Job Details

Skills

Optimization
Pivotal
Roadmaps
Enterprise Architecture
Management
Scripting
Workflow
Predictive Analytics
Root Cause Analysis
Continuous Integration
Impact Analysis
Analytics
Normalization
Stakeholder Management
Training
Build Automation
Collaboration
Artificial Intelligence
Regulatory Compliance
KPI
Return On Investment
Mapping
ITIL
IT Service Management
Change Management
Dynatrace
SolarWinds
Network
Database
Performance Monitoring
ServiceNow
IT Operations
Orchestration
Event Management
Configuration Management Database
Data Governance
SANS

Summary

Key : ServiceNow, ITOM, CMDB, Discovery , Dynatrace, SolarWinds

The Tools Architect will lead the design, implementation, and optimization of enterprise-grade IT Operations Management (ITOM) and observability solutions. This includes integrating and orchestrating tools such as Dynatrace, SolarWinds, AlertSite, and ServiceNow modules (CMDB, Event Management, CSDM). The role is pivotal in working with the customer to drive Event management, Service Now CMDB accuracy, CI Mapping, automation across hybrid environments.

Key Responsibilities

Be the primary point of contat for all AIOPs & Automation related discussions
Identify new business opportunities related to AIOPs automation & Tools
Define and drive the AIOps and automation roadmap/strategy aligned with business goals.
Collaborate with senior stakeholders to prioritize automation & AIOPs initiatives and ensure alignment with enterprise architecture.
Evaluate and recommend appropriate tools, platforms, and frameworks for AIOps and Automation

Technical Implementation

Oversee the analysis and identification of automatoin opportunities
Drive development & deployment of automation scripts/workflows
Lead the analysis, recommendation and deployment of AIOps solutions (e.g., anomaly detection, predictive analytics, root cause analysis).
Integrate AIOps platforms with existing ITSM, monitoring, and observability tools. - Document recommendations & lead as required
Architect and maintain a governed CMDB aligned with CSDM best practices
Ensure accurate service mapping and CI relationships to support impact analysis and change risk predictions
CMDB health remediation efforts including completeness, staleness, and orphaned records

Data & Analytics

Ensure effective data ingestion, normalization, and correlation from multiple sources (logs, metrics, events).
Work with CG & LPL teams to Fine-tune Event Thresholds
Monitor performance of AIOps models and continuously improve accuracy and relevance.
Weekly & Monthly Performance Tracking

Team & Stakeholder Management

Conduct training and enablement sessions to build automation capabilities across teams.
Collaborate with Teams in implemenation & driving AIOPs & Automation

Governance & Compliance

Define and enforce governance policies for automation and AI usage.
Ensure security, compliance, and auditability of automated processes.

Track KPIs and ROI of AIOps and automation initiatives.

Skills & Qualifications

7+ years of experience in ITOM architecture, preferably with ServiceNow.
Deep expertise in CMDB, Discovery, Service Mapping, Event Management, and CSDM
Hands-on experience with Dynatrace, SolarWinds, AlertSite, and other observability platforms
Strong understanding of ITIL, ITSM, and Change Management processes.
Certified in one or more areas of ServiceNow/Observability Tools

Tool Function

Dynatrace -Application & infrastructure monitoring, anomaly detection
SolarWinds Orion/DPA -Network & database performance monitoring
AlertSite - Synthetic monitoring
ServiceNow ITOM - Discovery, orchestration, event management
CMDB & CSDM - Configuration and service data governance
LiveNX, ELK, CloudWatch - Supplemental observability tools?

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91128170
Position Id: OOJ - 9847-8848-1762445764
Posted 4 hours ago

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