Microsoft CE CRM Developer / Full-Time / Hybris / Middletown, PA
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 Join the Domino Tech Team!
Accepting Candidates Until 11/12/2025 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania Pennsylvania Turnpike Commission (PTC)
Position Title: PTC - Microsoft CE CRM Developer Exception (780421)
Location: Hybrid; Remote Off-Site and On-Site (as required) in Middletown, PA
Duration: Initial term through 06/30/2026 (+ Annual Renewal in 1-Year Terms)
Note: In addition to the PA ePATCH background check, PTC requires a National Criminal Background Check prior to engagement start. Position is primarily remote, however the expectation is that the selected resource will be available to report on-site within 3 hours, if needed.
The Pennsylvania Turnpike Commission (PTC) is seeking a Microsoft CE CRM Developer;
- Configure and develop the PTC s Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process.
- Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery.
- Work closely with and be a member of a team led as assigned by the PTC to implement solutions as defined.
- Support the Function Lead in defining functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways.
- Ensure the seamless integration, best in class performance, and efficient data flow across systems.
- Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.
- Promote user adoption through effective change management and support.
- Provide ongoing support and optimization for Dynamics 365 CE solutions.
- Identify and implement improvements to enhance system functionality and user experience.
- Configure Dynamics 365 CE applications to meet specific business requirements.
- Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified Routing, etc. for Omnichannel features.
- Work with technical teams to ensure customizations and integrations are aligned with functional needs.
- Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, PTC Standards, and PTC Software Development Lifecycle documentation.
- Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
- Lead and participate in project team activities for system work efforts related to enterprise systems.
- Work independently to accomplish the tasks and duties assigned.
- Adhere to and follow all PTC standards, policies, and procedures.
- Utilize various software and/or technology tools to perform job duties.
- Perform tasks and other duties as assigned by the PTC.
- Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the PTC. This documentation shall follow the format and/or templates as instructed by the PTC.
The Skills and Experience:
- 5+ Years: Experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape
- 3+ Years: Experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc.
- Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration and user management
- Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications
- Advanced knowledge of Dynamics 365 CE functionalities and successful delivery of 2+ Dynamics CE implementations for high volume contact centers
- Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways
- Familiarity with Agile development methodologies
- Proficient in Microsoft Office 365 suite (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module
- Bachelor s degree in business management or information systems
The Certifications:
- Dynamics 365 Fundamentals (MB-910)
- Microsoft Power Platform + Dynamics 365 Core (MB-200)
- Power Platform App Maker Associate (PL-100)
- Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
- Power Platform Developer Associate (PL-400)
- Power Platform Functional Consultant Associate (PL-200)
- Dynamics 365 + Power Platform Solution Architect Expert (PL-600)
- MS Dynamics Fast Track recognized architect
- Microsoft Most Valuable Professional (MVP) recognized
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
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