Role: O365 - MESSAGING SERVICES
Location: - Day 1 ONSITE - Melbourne, FL (1st preference), Frisco, TX, Morrisville, NC (Next choice)
Responsibilities:
- Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services
- Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided
- Provide support on Microsoft 365,
- including Mail flow, Spam Control/Filtering, Security and compliance aspects like Auditing, Retention, Data Loss Prevention
- SharePoint Online & OneDrive including permission and access including guess access etc
- Microsoft Teams related troubleshooting and support for end users
- Hands on knowledge on SharePoint Server Patching, deployments, etc.
- Co-ordinate with other teams appropriately to ensure speedy resolution of issues
- Update the knowledge base and documentation of issues and solutions
- Manage and Support Office 365, Groups etc
- Team and collaboration skills
- Vendor Management and coordination
Technical Skills:
- Should have min of 3-4 years experience working with a large client using Microsoft 365
- Good analyzing and troubleshooting skills
- Sound understanding on Identity management, and application integration is required.
- Work experience in a Hybrid setup would be an added advantage
Process Skills:
- Must be open for 24x7 operations
- Incident Management + Change Management (Planning & Execution)
- Handling On - call Escalations
- Monitoring and maintaining SLA requirements for the tickets queue and management
- Process adherence & Security compliance
- KB preparation and review, Knowledge sharing & documentation
- Root cause analysis / Problem Management
- Should have good written and communication skills
Alchemy: Transforming Your Professional Vision into Reality
Since our inception in 2013, Alchemy has been dedicated to reshaping organizational performance through innovative IT services. With a vision to empower businesses seeking a transformative edge, we ve positioned ourselves at the forefront of digitization and software modernization.
Our name reflects our mission: to transmute technology into gold-standard solutions for our esteemed clients. We proudly serve a diverse range of sectors, including IT and ITES, BFSI, Telecom and Media, Automotive, Manufacturing, Energy, Oil and Gas, Real Estate, Retail, Healthcare, and more.
With a global footprint spanning the USA, India, Europe, Canada, Singapore, Japan, and parts of Central and West Africa, we harness a unique blend of competencies, frameworks, and cutting-edge technologies. Together, we drive growth and innovation across industries, helping organizations turn their visions into reality.
Alchemy Connecting Talent with Opportunities (Diversity, Equity and Inclusion)
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