job summary:
We are seeking a skilled Helpdesk Specialist II to provide Level 2 technical support for end users in a dynamic corporate environment. This role plays a key part in ensuring smooth technology operations through effective troubleshooting, onboarding, and workstation support. The ideal candidate is customer-focused, self-motivated, and experienced in hands-on hardware and software support.
Why Join
Work in a collaborative IT environment supporting a major enterprise organization.
Gain exposure to both Windows and Mac ecosystems.
Opportunity for potential contract extension based on performance and project needs.
location: Minneapolis, Minnesota
job type: Contract
salary: $18 - 23 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:
Responsibilities
- Provide Level 2 technical support for end users, resolving complex hardware and software issues.
- Perform new hire onboarding, including imaging, account setup, and application configuration.
- Troubleshoot and repair laptops, desktops, and peripheral equipment.
- Install, configure, and maintain Windows operating systems, Office 365, and other standard applications.
- Log and manage incidents through ServiceNow or a similar ticketing system.
- Collaborate with IT peers to escalate issues and ensure timely resolution.
- Support workstation refresh projects and assist with IT asset lifecycle management.
- Maintain accurate documentation of support activities and solutions.
Skills & Competencies - Strong knowledge of Windows 10/11, Office 365, and hardware/software troubleshooting.
- Experience with ServiceNow or similar IT service management tools.
- Familiarity with MacBook support (preferred but not required).
- Excellent communication, problem-solving, and customer service skills.
- Ability to work independently and collaboratively in a fast-paced, onsite environment.
- Valid driver's license and reliable transportation.
qualifications:
Qualifications
Experience: 5-7 years in IT support or helpdesk roles, with hands-on deskside support experience (not call center-based).
Education: Associate's degree in Information Technology or a related field preferred; equivalent experience accepted.
Certifications: CompTIA A+, Microsoft, or other relevant IT certifications are a plus.
Work Authorization: Must be authorized to work in the United States.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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