Description
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis in Minnetonka, Minnesota. In this role, you will provide exceptional technical support to clients, ensuring prompt and accurate resolution of issues while maintaining a high level of attention to detail. This position is ideal for an individual with a passion for technology and a commitment to delivering outstanding customer service.
Responsibilities:
Monitor and respond to incoming tickets and alerts using the ServiceNow system.
Record detailed and accurate information on all client interactions and resolutions.
Update and manage tickets in alignment with Service Level Agreements.
Follow established processes for incident, problem, change, and knowledge management.
Identify complex issues and escalate them to the appropriate teams.
Accurately document the impact on customers, resolution steps, and ticket priorities.
Conduct incident recovery and performance monitoring while maintaining precise data.
Provide after-hours technical support, including nights and weekends, as needed.
Collaborate effectively with team members, partners, and internal staff to resolve issues.
Consistently deliver quality customer interactions with a focus on precision and care.
Please submit resume to sally.lander@roberthalf(.com) or contact Sally directly at .
Requirements
1+ year of experience in technical support
Familiarity with technologies such as Windows 10/11, desktop/notebook hardware, Windows Server, and general networking.)
Basic knowledge of e-mail systems (Exchange/Office 365), Active Directory, and server hardware.
Strong communication skills in English, both verbal and written.
Ability to learn and adapt to new technologies as required.
Capable of managing multiple tasks and responding quickly to changing priorities.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02310-0013329985
- Posted 3 hours ago
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