Overview
On Site
Full Time
Skills
Collaboration
Functional Requirements
Software Design
Process Improvement
Feasibility Study
Cost-benefit Analysis
Optimization
Data Analysis
Evaluation
Workflow
Forms
Dashboard
IT Service Management
IT Operations
Auditing
Emerging Technologies
Systems Design
Training
Status Reports
Project Scoping
Acceptance Testing
Communication
Conflict Resolution
Problem Solving
Analytical Skill
Facilitation
Documentation
Presentations
Process Modeling
Information Technology
Business Analysis
Management
Project Management
Software Development
ServiceNow
Industry-specific
Business Process
Legal
Health Care
Finance
Job Details
IT ServiceNow Business Analyst
Yo
***Sponsorship is not available for this role***
Hybrid in Tampa
Only Open to Local Candidates
We are seeking a skilled IT ServiceNow Business Analyst to join our team. This role serves as a key liaison between business stakeholders and technical teams, driving process improvements, solution development, and service enhancements through data-driven analysis and strategic recommendations. The position requires regular in-office attendance and participation in team meetings, training sessions, and organizational events.
Key Responsibilities
Required Skills
Required Qualifications
Preferred Qualifications
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#LI-DNI
Yo
***Sponsorship is not available for this role***
Hybrid in Tampa
Only Open to Local Candidates
We are seeking a skilled IT ServiceNow Business Analyst to join our team. This role serves as a key liaison between business stakeholders and technical teams, driving process improvements, solution development, and service enhancements through data-driven analysis and strategic recommendations. The position requires regular in-office attendance and participation in team meetings, training sessions, and organizational events.
Key Responsibilities
- Collaborate with stakeholders to gather, document, and analyze technical and functional requirements for solution design and process improvement.
- Conduct feasibility studies, including cost-benefit analyses, and present findings to stakeholders.
- Evaluate existing business processes to identify opportunities for optimization and increased efficiency.
- Perform system and data analysis to support tool selection and evaluation aligned with business needs.
- Design and configure ServiceNow modules, workflows, forms, reports, and dashboards to support ITSM, ITOM, ITBM, and other business functions.
- Conduct business process modeling audits and recommend enhancements.
- Stay informed on ServiceNow platform updates, best practices, and emerging technologies to improve system design and automation.
- Facilitate meetings, training sessions, and presentations to gather requirements and communicate solutions to stakeholders at all levels.
- Prepare detailed status reports and recommendations for review by business and technical teams.
- Assist in defining and documenting project scope, objectives, risks, deliverables, and resource requirements.
- Participate in user acceptance testing and validation of implemented solutions.
- Support special projects and perform other duties as assigned.
Required Skills
- Strong oral and written communication skills with the ability to engage stakeholders across all organizational levels.
- Excellent problem-solving abilities, including identifying underlying or nuanced issues.
- Advanced analytical and conceptual thinking capabilities.
- Effective facilitation skills, especially in translating technical concepts for non-technical audiences.
- Proficiency in documentation, presentation, and process modeling.
Required Qualifications
- Bachelor's degree in Information Technology, Business, Project Management, or a related field.
- Minimum of 5 years of experience in business analysis, operations, project management, or a related discipline.
Preferred Qualifications
- Experience managing large-scale projects and handling operational business requests.
- Familiarity with project management methodologies and the software development lifecycle.
- Hands-on experience with the ServiceNow platform.
- Understanding of industry-specific business processes (e.g., legal, healthcare, finance).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#LI-DNI
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.