VP, Infrastructure Engineering

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers.

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we're excited about what's next. Join us.

General Summary:
This executive will architect scalable platforms, modernize legacy systems, and integrate intelligent technologies to elevate customer experience, developer productivity, and operational agility.

This role demands a visionary leader who can simultaneously manage multiple Priority 1 programs, drive speed of execution, and deliver measurable business impact, including successful delivery of GenAI-powered solutions.

Job Specifications

• 15+ years in senior infrastructure leadership roles, ideally within high-scale environments (e.g., cloud-native, distributed systems, mainframe, global platforms).
• Bachelor's degree required; Master's preferred in Computer Science, Engineering, or related field.
• Proven success leading enterprise-scale application-to-cloud migration and modernization initiatives.
• Deep experience in transforming legacy systems through re-platforming, refactoring, and hybrid integration.
• Demonstrated success delivering GenAI-powered solutions in production environments, with measurable impact on operations and customer experience.
• Familiarity with cloud contact center platforms and AI-enhanced customer service tools.
• Experience building internal platforms that improve developer velocity and infrastructure reliability.
• Proven ability to design and operate multi-region, globally distributed systems.
• Deep experience with IaC, CI/CD pipelines, and automated provisioning.
• Strong command of SLOs, SLAs, and telemetry tools.
• Demonstrated success in cloud cost optimization and strategic investment planning.
• Strong executive presence with technical depth.
• Proven ability to lead through high-pressure incidents with clarity and resolve.
• Track record of attracting, developing, and retaining top-tier engineering talent.
• Willingness to relocate and embrace Unum's inclusive, high-performance leadership culture.

Principal Duties and Responsibilities

• Define and execute a bold, multi-year infrastructure strategy aligned with enterprise goals and digital transformation.
• Lead modernization of legacy systems, including mainframe re-platforming, refactoring, and integration with cloud-native architectures.
• Drive enterprise-wide application-to-cloud migrations, ensuring scalability, security, and cost optimization.
• Design and operate multi-region, globally distributed infrastructure with high availability and fault tolerance.
• Champion sustainable infrastructure practices, including energy efficient architecture and carbon-aware workload placement.
• Define and manage SLA and SLOs to balance reliability with innovation.
• Drive a metrics-driven culture using telemetry, observability, and performance analytics.
• Manage infrastructure budgets with rigor, optimizing spend and prioritizing investments with measurable ROI.
• Lead cloud cost optimization initiatives including rightsizing, reserved instances, and workload rebalancing.
• Oversee infrastructure support for next-generation contact center platforms, including cloud-based telephony, omnichannel routing, and AI-powered agent assist.
• Integrate customer service technologies with enterprise systems to improve responsiveness and customer experience.
• Successfully deliver GenAI-powered solutions across business domains.
• Embed GenAI capabilities into infrastructure to enable intelligent automation, predictive analytics, and AI-powered developer tools.
• Partner with data, engineering, and product teams to operationalize LLMs and AI agents across infrastructure and platform services.
• Simultaneously lead multiple Priority 1 programs with urgency, clarity, and accountability.
• Act as the escalation point for major incidents, providing decisive leadership during outages and disruptions.
• Oversee multiple infrastructure teams; foster a culture of speed, agility, and resilience across teams.
• Bring fresh ideas, emerging technologies, and modern infrastructure engineering practices from Silicon Valley, startups, and global tech companies.
• Foster a culture of experimentation, rapid prototyping, and continuous learning.
• Stay ahead of industry trends and translate external innovation into enterprise-scale solutions.

#LI-SM1

~IN1

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$202,200.00-$415,100.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:
Unum