Overview
On Site
USD 28.00 - 32.00 per hour
Contract - W2
Skills
IT Infrastructure
Network
ROOT
Incident Management
Effective Communication
Documentation
Reporting
Service Management
Standard Operating Procedure
Security Management
Service Desk
Security Operations
Database Administration
Microsoft
Linux
Cloud Computing
Disaster Recovery
Remote Access
TCP/IP
SolarWinds
Nagios
Analytical Skill
Conflict Resolution
Problem Solving
Decision-making
Multitasking
Computer Networking
Network Monitoring
Network Operations
Telecommunications
Intellectual Property
IP
Communication
Collaboration
Life Insurance
Screening
Writing
Career Counseling
Recruiting
Law
Testing
Job Details
Enterprise Operations Center Analyst - Contract - Richmond, VA - $28.00 - $32.00/hr.
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Enterprise Operations Center Analyst in Richmond, VA
Role Description
An Enterprise Operations Center (EOC) Analyst plays a critical role in ensuring the seamless functioning of an organization's network systems and IT infrastructure. They act as the first line of defense, monitoring systems and responding to incidents to minimize disruption and maintain optimal performance.
Monitoring and incident response: Actively monitor network performance, security applications, and other IT assets for alarms, alerts, and potential security threats or incidents.
Incident Triage and Resolution: Investigate alerts, prioritize incidents based on severity and impact, perform initial analysis to determine root causes, and execute appropriate incident response actions to resolve issues promptly.
Troubleshooting and Maintenance: Troubleshoot issues related to network operations and telecommunications infrastructure, perform remote maintenance on enterprise equipment, and analyze alarm systems and trouble reports to ensure optimal system functioning.
Collaboration and Communication: Work closely with other IT teams, security teams, business partners, and external vendors/carriers to coordinate incident resolution, provide updates on system status, and ensure effective communication and collaboration to meet operational goals.
Documentation and Reporting: Maintain accurate records of incidents and service requests in service management tools, generate reports on events, trends, and issues, and assist in creating/revising Standard Operating Procedures (SOPs).
Security Administration and Support: Assist in handling business and IT emergencies (including disaster recovery), provide security administration services, and support for the enterprise service desk.
Skills & Requirements
Strong technical aptitude and understanding of IT networking and telecommunications.
Experience working in a Network Operations Center or Security Operations Center environment.
Knowledge of server and database management (Microsoft or Linux), cloud technologies, disaster recovery, remote access solutions, TCP/IP, and network monitoring tools (e.g., SolarWinds, Nagios) is often preferred.
Strong analytical, problem-solving, and decision-making skills.
Excellent written and verbal communication skills.
Ability to prioritize tasks, multi-task effectively, and work well under pressure.
Proficiency in using ticketing systems and monitoring tools is essential.
Ability to work independently and collaboratively in a team environment.
Flexibility to work shifts, including nights, weekends, and holidays, in a 24/7 environment may be required.
Minimum of 5+ years' experience
Minimum of High School Diploma or Equivalency
Two-year technical degree desired. Not required but preferred.
MUST have data network monitoring experience
Familiarity with technical monitoring with network monitoring tools in a network operations center
Must have experience with Telecommunications Transport Infrastructure
Understanding/Working Knowledge of IP Networks
Strong communication skills both verbal and written
Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Enterprise Operations Center Analyst in Richmond, VA
Role Description
An Enterprise Operations Center (EOC) Analyst plays a critical role in ensuring the seamless functioning of an organization's network systems and IT infrastructure. They act as the first line of defense, monitoring systems and responding to incidents to minimize disruption and maintain optimal performance.
Monitoring and incident response: Actively monitor network performance, security applications, and other IT assets for alarms, alerts, and potential security threats or incidents.
Incident Triage and Resolution: Investigate alerts, prioritize incidents based on severity and impact, perform initial analysis to determine root causes, and execute appropriate incident response actions to resolve issues promptly.
Troubleshooting and Maintenance: Troubleshoot issues related to network operations and telecommunications infrastructure, perform remote maintenance on enterprise equipment, and analyze alarm systems and trouble reports to ensure optimal system functioning.
Collaboration and Communication: Work closely with other IT teams, security teams, business partners, and external vendors/carriers to coordinate incident resolution, provide updates on system status, and ensure effective communication and collaboration to meet operational goals.
Documentation and Reporting: Maintain accurate records of incidents and service requests in service management tools, generate reports on events, trends, and issues, and assist in creating/revising Standard Operating Procedures (SOPs).
Security Administration and Support: Assist in handling business and IT emergencies (including disaster recovery), provide security administration services, and support for the enterprise service desk.
Skills & Requirements
Strong technical aptitude and understanding of IT networking and telecommunications.
Experience working in a Network Operations Center or Security Operations Center environment.
Knowledge of server and database management (Microsoft or Linux), cloud technologies, disaster recovery, remote access solutions, TCP/IP, and network monitoring tools (e.g., SolarWinds, Nagios) is often preferred.
Strong analytical, problem-solving, and decision-making skills.
Excellent written and verbal communication skills.
Ability to prioritize tasks, multi-task effectively, and work well under pressure.
Proficiency in using ticketing systems and monitoring tools is essential.
Ability to work independently and collaboratively in a team environment.
Flexibility to work shifts, including nights, weekends, and holidays, in a 24/7 environment may be required.
Minimum of 5+ years' experience
Minimum of High School Diploma or Equivalency
Two-year technical degree desired. Not required but preferred.
MUST have data network monitoring experience
Familiarity with technical monitoring with network monitoring tools in a network operations center
Must have experience with Telecommunications Transport Infrastructure
Understanding/Working Knowledge of IP Networks
Strong communication skills both verbal and written
Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.