3LS Engineer - MphasiS Corporation USA - Spring, TX, US | Dice.com

MphasiS Corporation USA

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3LS Engineer

Spring, TX, US • Posted 14 hours ago • Updated 14 hours ago

Contract Independent

Contract W2

On-site

$20 - $30/hr

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Job Details

Skills

Wireshark
WPA

Summary

Job Summary:

We are seeking a highly motivated 3LS Engineer to join our team. The ideal candidate will possess strong expertise in resolving complex and critical issues that escalate from Level 1 and Level 2 support. This role requires a collaborative approach, working with cross-functional teams, including development, QA, and vendors, to provide sustainable solutions and conduct root cause analysis. A strong work ethic, ownership, and the ability to remain calm and decisive under pressure are essential attributes for success in this position.

Responsibilities:

Diagnose and resolve complex technical issues related to enterprise hardware and software ecosystems.
Collaborate with cross-functional teams to implement sustainable solutions and perform root cause analysis.
Provide technical support for Android and MacOS/iOS platforms, ensuring effective troubleshooting and resolution of issues.
Utilize debugging tools and techniques to analyze system performance and identify areas for improvement.
Develop and maintain scripts for automation, log analysis, and validation tasks using PowerShell or Python.
Communicate technical information clearly and concisely to both technical and non-technical audiences.
Manage high-pressure escalations with reliability and accountability.

Mandatory Skills:

Proficiency in Android and MacOS / iOS Troubleshooting.
Strong Analytical Skills to diagnose and resolve complex technical issues.
Experience with debugging tools such as Wireshark and Windows Performance Analyzer (WPA).
Proficiency in PowerShell Scripting language or Python.
Excellent oral communication skills, both written and verbal.
Demonstrated work ethic and ownership in managing escalated issues.

Preferred Skills:

Familiarity with Windows internals, including services, registry, and Event Viewer.
Experience with hardware troubleshooting for notebooks, desktops, workstations, and peripherals.
Knowledge of driver and firmware operations, validation, and update processes.
Understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.

Qualifications:

Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Certifications such as Microsoft Certified: Windows Client/Server, CompTIA A+, or equivalent are a plus.
Experience in enterprise-level technical support, system administration, or a similar role.
Proven ability to support enterprise hardware/software ecosystems in a fast-paced environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 501494924
Position Id: 8807767
Posted 14 hours ago

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