3LS Engineer

Job Title: 3LS Engineer

Designation: Senior Software Engineer

Location: Spring TX Hybrid

Job Summary:

We are seeking a highly motivated 3LS Engineer to join our team. The ideal candidate will possess strong expertise in resolving complex and critical issues that escalate from Level 1 and Level 2 support. This role requires a collaborative approach, working with cross-functional teams, including development, QA, and vendors, to provide sustainable solutions and conduct root cause analysis. A strong work ethic, ownership, and the ability to remain calm and decisive under pressure are essential attributes for success in this position.

Responsibilities:

• Diagnose and resolve complex technical issues related to enterprise hardware and software ecosystems.
• Collaborate with cross-functional teams to implement sustainable solutions and perform root cause analysis.
• Provide technical support for Android and MacOS/iOS platforms, ensuring effective troubleshooting and resolution of issues.
• Utilize debugging tools and techniques to analyze system performance and identify areas for improvement.
• Develop and maintain scripts for automation, log analysis, and validation tasks using PowerShell or Python.
• Communicate technical information clearly and concisely to both technical and non-technical audiences.
• Manage high-pressure escalations with reliability and accountability.

Mandatory Skills:

• Proficiency in Android and MacOS / iOS Troubleshooting.
• Strong Analytical Skills to diagnose and resolve complex technical issues.
• Experience with debugging tools such as Wireshark and Windows Performance Analyzer (WPA).
• Proficiency in PowerShell Scripting language or Python.
• Excellent oral communication skills, both written and verbal.
• Demonstrated work ethic and ownership in managing escalated issues.

Preferred Skills:

• Familiarity with Windows internals, including services, registry, and Event Viewer.
• Experience with hardware troubleshooting for notebooks, desktops, workstations, and peripherals.
• Knowledge of driver and firmware operations, validation, and update processes.
• Understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.

Qualifications:

• Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Certifications such as Microsoft Certified: Windows Client/Server, CompTIA A+, or equivalent are a plus.
• Experience in enterprise-level technical support, system administration, or a similar role.
• Proven ability to support enterprise hardware/software ecosystems in a fast-paced environment.