3LS Engineer

AllSTEM Connections is looking for an End User Support IT Specialist to provide on-site and remote technical support for corporate end-user software, hardware, and connectivity. We are looking for a driven, self-directed, technical professional who can work both independently and with the broader support team. The End User Support team is singularly focused on delivering a seamless technology experience for all users. The right candidate is capable of quickly and efficiently resolving a wide ran

The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading - PDFs, books, Google Docs, news articles, websites - into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple nam

Responsibilities & Qualifications Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.Follow-up/ update ticket for every call to ensure timely closure.Call and Ticket ownership, drive to resolution and communication with customer.Perform Incident Management Life Cycle Process, starting with Incident Logging to Call Closure and customer satisfaction survey.Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team a

The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading - PDFs, books, Google Docs, news articles, websites - into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple nam