Digital Director of Order Management Systems - ITS Technologies, Inc. - Cleveland, OH, US | Dice.com

ITS Technologies, Inc.

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Digital Director of Order Management Systems

Cleveland, OH, US • Posted 15 days ago • Updated 56 minutes ago

Full Time

On-site

$260000 - $280000 yr

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ITS Technologies, Inc.

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Job Details

Skills

ORDER MANAGEMENT
DIGITAL DELIVERY
DIRECTOR

Summary

The Digital Delivery Director identifies and evaluates fundamental issues, providing strategy and direction for a cross-functional team responsible for designing, planning, building and supporting a portfolio of global websites, applications, and mobile apps. The incumbent implements company-wide practices to ensure alignment of the portfolio, initiatives, and technical roadmap to the multi-year digital strategy. They provide strategy, vision and direction to ensure successful digital experiences for customers around the globe.

#LI-RS1

The Digital Delivery Director will lead a delivery team focused on development and operational support of Order Management and Fulfillment solutions across retail commerce channels (online, mobile, and in-store) including 5,000 retail stores in North America and Latin America. This role is accountable for delivering innovative solutions that enhance customer experience, streamline store operations, and support business growth. This technology leader will be responsible for driving the architecture, development, and delivery of scalable, high-performance solutions. The Digital Delivery Director will lead a team of engineers and collaborate closely with product, UX, and business stakeholders to ensure quality, reliability, and consistency across all retail touchpoints.

WHAT THE ROLE WILL DO:

Leadership & Supervision

Inspires Action, Coordinates multiple initiatives.
Establishes and develops broader company strategy and translates into multi-functional objectives.
Leads activities of one or more functional areas, divisions, product groups and services through subordinate directors / managers who have overall responsibility for the successful operation of assigned areas.
Oversees team(s) to develop new methods and solve company-wide matters.
Responsible for setting and executing the talent strategy through hiring, onboarding, learning & development, performance, succession planning, engagement, recognition, and inclusion, diversity, and equity practices.
Responsible for creating and fostering a work environment that encourages employees to act with integrity and respect.
Responsible for directing, empowering, and motivating employees to successfully accomplish strategic priorities and responsibilities.

Knowledge & Application

Develops and provides strategy, vision, and direction to multiple functions.
Implements companywide policies and practices. Provides input to executive management.
Accountable for function financial results which impact organization performance.

Works consistently with abstract ideas or situations across functional areas of the business.
Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for multiple functional areas.
Anticipates factors that could influence strategies and company position in the market.

Collaboration & Interaction

Interacts with internal and external executive level management, requiring negotiation of extremely critical matters Influences policymaking and strategy based on communication strategies and persuasion skills.
Recognized as an influential leader.

Education

Required
- Bachelor's degree or higher in the Information Technology (IT) field. In lieu of a degree, at least 12 years of experience in IT
Preferred
- Certifications and/or advanced degree focused on eCommerce or Retail Management.

Knowledge & Experience

9+ years of experience in IT

5+ years management or enterprise department manager experience including application development.

Preferred

Experience with eCommerce and retail business processes, including order capture and fulfillment, inventory visibility and reservation, and 3^rd party procurement, and related software (e.g. IBM Sterling Order Management), applications, integrations, and infrastructure, to support customer order management and store fulfillment.
Experience in leading digital delivery teams utilizing Agile software delivery practices, to enable desired business capabilities as defined by business leaders within a Product Management framework.
Experience in leading application development using MACH architecture (Microservices, API-first, Cloud-native, and Headless), ensuring scalable, flexible, and high-performance solutions with an edge computing architecture.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10127243
Position Id: 25-02041
Posted 15 days ago

Company Info

About ITS Technologies, Inc.

We began as a spinoff of an engineering firm in 1984, with a focus on supplying contract Engineering and Design Talent to Engineering, Architectural, and Manufacturing firms. Since the beginning, we have evolved into so much more. Fueled initially by our clients' requests for talent in other disciplines, ITS has become a full-service Recruiting and Staffing firm, and we now supply qualified individuals in most disciplines. We work to understand our client's short and long-term staffing strategies, as opposed to just reacting to a current need. Recruiting before a need becomes critical allows time for a thorough vetting process, leading to greater success. Integrating a client's current and future staffing strategies with our varied approaches to recruiting top talent is what we have successfully done for four decades.

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Digital Director of Order Management Systems

ITS Technologies, Inc.

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Job Details

Skills

Summary

Company Info

About ITS Technologies, Inc.

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