Technical Helpdesk - SAIC - HONOLULU, HI, US | Dice.com

SAIC

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Technical Helpdesk

HONOLULU, HI, US • Posted 7 days ago • Updated 1 hour ago

Full Time

On-site

USD $40,001.00 - 80,000.00 per year

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SAIC

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Job Details

Skills

Recruiting
Service Desk
Tier 1
Computer Hardware
Network
Telecommunications
Help Desk
Customer Support
Technical Support
Issue Tracking
Management
Microsoft Windows
Computer Networking
Microsoft Office
Database
Communication
Customer Service
Security Clearance
DoD
Network+
Security+
Customer Engagement
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2511165

Location: HONOLULU, HI, US

Date Posted: 2025-10-28

Category: Information Technology

Subcategory: Computer Operator

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: Interim Secret

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: No

Description

SAIC is hiring for a Technical Helpdesk to support the US Army's Army Enterprise Service Desk (AESD) team in Honolulu, HI to resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems.

NOTE: This is a hybrid remote opportunity. This Helpdesk operates 24/7/365 - shift is based on coverage needed.

This position can support ~$53k+ (dependent upon education and experience)

JOB DESCRIPTION:

Apply basic enterprise diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Diagnose, identify, isolate, and analyze problems utilizing historical database records
Respond to customer support requests in a fast, efficient and friendly manner
Resolve customer incidents and requests if able or assign to higher tiers
Route calls to product line specialists, application, or system support specialists
Escalate complex problems to higher level of expertise within organization
Document all customer interactions within a ticketing system
Alert management to recurring problems and patterns of problems
Provide customers with a reference number for their incident/request

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

High School Diploma or GED and 0-1+ years of related experience with relevant certification
Familiar with Windows environment
Basic understanding of networking concepts and protocols
Experience with Microsoft Office Suite
Knowledge on how to query and tailor reports from a database
Strong Oral and written communication skills
Customer Service orientated

REQUIRED CLEARANCE:

Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain

REQUIRED CERTIFICATION:

Ability to obtain a DoD 8570 IAT Level I or higher certification, prior to start, such as A+CE, Network+ CE, Security+ CE, CASP+ CE, etc

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2511165
Posted 7 days ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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