Overview
On Site
Full Time
Skills
Remote Support
Law
Computer Hardware
AV
Issue Tracking
Service Desk
Office Administration
Collaboration
HVAC
Technical Support
Microsoft Windows
Microsoft Office
Microsoft Outlook
Cisco
VoIP
Voicemail
Web Conferencing
Microsoft
Android
Mobile Devices
Operating Systems
Printers
ServiceNow
Incident Management
Network
Evaluation
Audiovisual
Customer Service
Conflict Resolution
Problem Solving
Effective Communication
Project Documentation
Job Details
Desktop Support Specialist - Dallas
Your new company
Multi-national Law Firm
Your new role
We are seeking an experienced IT Support Specialist to join a dynamic and fast-paced team. This on-site role is responsible for providing hands-on technical support to internal users, ensuring timely resolution of hardware, software, and network-related issues. The position supports PCs, phones, AV equipment, IT peripherals, and infrastructure within the office.
Key Responsibilities
Provide technical support for PCs, phones, IT peripherals, and office infrastructure
Document work thoroughly in the IT incident ticketing system
Respond to escalated incidents from IT Technicians or the Service Desk
Offer technical support during events, conferences, and meetings (on-site and off-site)
Assist with office administration activities and IT-related projects
Collaborate with internal IT teams on various initiatives
Respond to outages involving power, HVAC, and network systems
Participate in special projects and perform additional duties as assigned
What you'll need to succeed
Qualifications
3+ years of experience in a corporate IT support role
Proficiency with Microsoft Windows 10 and Microsoft Office Suite (especially Outlook and Word)
Experience supporting Cisco VoIP systems and voicemail
Familiarity with web conferencing platforms, particularly Zoom and Microsoft Teams
Experience with Apple and Android mobile devices and operating systems
Ability to configure and support printers and multifunction devices
Experience using ServiceNow or similar IT incident management tools
Strong network troubleshooting skills
General knowledge of server/network room operations (e.g., patching, racking, power/cooling evaluation)
Experience supporting audio-visual equipment
Strong customer service orientation and problem-solving abilities
Effective communication skills, both written and verbal
Ability to contribute to project documentation and team initiatives
Willingness to travel for business and work independently across multiple office locations
Ability to lift and move equipment up to 50 lbs
Availability to work on-site as required
What you'll get in return
Great company culture that loves to promote from within. Strong career path opportunities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Your new company
Multi-national Law Firm
Your new role
We are seeking an experienced IT Support Specialist to join a dynamic and fast-paced team. This on-site role is responsible for providing hands-on technical support to internal users, ensuring timely resolution of hardware, software, and network-related issues. The position supports PCs, phones, AV equipment, IT peripherals, and infrastructure within the office.
Key Responsibilities
Provide technical support for PCs, phones, IT peripherals, and office infrastructure
Document work thoroughly in the IT incident ticketing system
Respond to escalated incidents from IT Technicians or the Service Desk
Offer technical support during events, conferences, and meetings (on-site and off-site)
Assist with office administration activities and IT-related projects
Collaborate with internal IT teams on various initiatives
Respond to outages involving power, HVAC, and network systems
Participate in special projects and perform additional duties as assigned
What you'll need to succeed
Qualifications
3+ years of experience in a corporate IT support role
Proficiency with Microsoft Windows 10 and Microsoft Office Suite (especially Outlook and Word)
Experience supporting Cisco VoIP systems and voicemail
Familiarity with web conferencing platforms, particularly Zoom and Microsoft Teams
Experience with Apple and Android mobile devices and operating systems
Ability to configure and support printers and multifunction devices
Experience using ServiceNow or similar IT incident management tools
Strong network troubleshooting skills
General knowledge of server/network room operations (e.g., patching, racking, power/cooling evaluation)
Experience supporting audio-visual equipment
Strong customer service orientation and problem-solving abilities
Effective communication skills, both written and verbal
Ability to contribute to project documentation and team initiatives
Willingness to travel for business and work independently across multiple office locations
Ability to lift and move equipment up to 50 lbs
Availability to work on-site as required
What you'll get in return
Great company culture that loves to promote from within. Strong career path opportunities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.