Overview
On Site
USD 54.81 - 54.81 per hour
Contract - W2
Skills
Routing
Call Center
Scripting
Software Development Methodology
Middleware
Extract
Transform
Load
Provisioning
Policy Administration
IaaS
Amazon Web Services
Computer Networking
Video
Interactive Voice Response
ACD
Analytics
Optimization
Workforce Management
WFM
Scheduling
Forecasting
Quality Management
Natural Language
Artificial Intelligence
Customer Experience
Customer Relationship Management (CRM)
Salesforce.com
Dynamics
SQL
Database
Data Modeling
POSTMAN
API QA
Multi-factor Authentication
Embedded Systems
Workflow
Life Insurance
Screening
Writing
Career Counseling
Recruiting
Law
Testing
Job Details
NICE Cxone - Contract - Fort Mill, SC - $54.81- $54.81/hr.
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a NICE Cxone in Fort Mill, SC.
Responsibilities
Architect design and maintain NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies
Build and automate call center workflows including writing call flows prompts and scripts
Ensure adherence to SDLC processes for all development and deployment activities
Integration Automation
Develop and maintain APIs middleware and ETL jobs for system integrations
Implement automation for user provisioning skill assignment and policy management
System Health Performance
Monitor system health troubleshoot issues and optimize performance
Ensure observability logging and proactive alerting for all critical components
Cloud Infrastructure
Amazon Web Services AWS Strong experience including exposure to Generative LLM technologies
Networking concepts and protocols such as WebRTC for voice and video
Contact Center Technologies
NICE InContact platform IVR ACD Skills Campaigns and Workforce Management
Nexidia Speech Analytics Implementation and optimization
Workforce Management WFM Scheduling forecasting and intraday adjustments
Quality Management Familiarity with tools like Quality Central
AI NLU
Natural Language Understanding NLU Specifically Ophelia
Conversational AI and ASR tuning for improved customer experience
CRM Omnichannel
Integration with Salesforce and Dynamics
Development of ClicktoCall and Chat channels ensuring omnichannel experience
Development Skills
Full stack development Frontend and Backend
Strong knowledge of SQL databases and data modelling
Experience with Postman for API testing and validation
Ability to build applications such as Multifactor Authentication and Embedded Agent Workflows
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a NICE Cxone in Fort Mill, SC.
Responsibilities
Architect design and maintain NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies
Build and automate call center workflows including writing call flows prompts and scripts
Ensure adherence to SDLC processes for all development and deployment activities
Integration Automation
Develop and maintain APIs middleware and ETL jobs for system integrations
Implement automation for user provisioning skill assignment and policy management
System Health Performance
Monitor system health troubleshoot issues and optimize performance
Ensure observability logging and proactive alerting for all critical components
Cloud Infrastructure
Amazon Web Services AWS Strong experience including exposure to Generative LLM technologies
Networking concepts and protocols such as WebRTC for voice and video
Contact Center Technologies
NICE InContact platform IVR ACD Skills Campaigns and Workforce Management
Nexidia Speech Analytics Implementation and optimization
Workforce Management WFM Scheduling forecasting and intraday adjustments
Quality Management Familiarity with tools like Quality Central
AI NLU
Natural Language Understanding NLU Specifically Ophelia
Conversational AI and ASR tuning for improved customer experience
CRM Omnichannel
Integration with Salesforce and Dynamics
Development of ClicktoCall and Chat channels ensuring omnichannel experience
Development Skills
Full stack development Frontend and Backend
Strong knowledge of SQL databases and data modelling
Experience with Postman for API testing and validation
Ability to build applications such as Multifactor Authentication and Embedded Agent Workflows
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.