Overview
On Site
USD 41.11 - 41.11 per hour
Contract - W2
Skills
Remote Support
Microsoft Windows
Servers
Provisioning
Virtual Machines
FOCUS
Incident Management
Change Management
Collaboration
Documentation
IT Operations
Tier 1
Active Directory
Performance Metrics
ServiceNow
IT Service Management
Change Request Management
Operating Systems
Database
Network
Network Security
Cloud Computing
VMware
Conflict Resolution
Problem Solving
Communication
Management
Microsoft
Linux
Oracle
Microsoft Azure
DoD
Microsoft SCCM
Red Hat Linux
Satellite
Life Insurance
Screening
Writing
Career Counseling
Recruiting
Law
Testing
Job Details
IT Operations Support Professional - Contract - Austin, TX - $41.11 - $41.11/hr.
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking an IT Operations Support Professional in Austin, TX.
Role Description
We are seeking dedicated and knowledgeable IT Operations Support professionals to join our 24x7 command center located in Austin, TX.
The ideal candidates will have experience in supporting various IT environments, including remote support of End-User Desktops, User Account Provisioning in Active Directory, Windows and Linux servers, Oracle and MSSQL databases and Network.
During shift 1, primary focus will be Account Provisioning and Infrastructure Monitoring .
Monitor IT systems and infrastructure to ensure optimal performance and availability.
Perform triage and initial troubleshooting of incident tickets related to end-user desktops, including OS, M365, and various desktop applications.
Perform triage and initial troubleshooting of incident tickets related to infrastructure services.
Fulfill standard service requests following documented procedures.
Support virtual machines hosted in public and private cloud environments, with a focus on Azure and VMWare.
Utilize ServiceNow for incident management, service requests, and change management.
Collaborate with other IT teams to escalate and resolve complex issues.
Maintain accurate documentation of incidents, service requests, and resolutions.
Participate in flexible shift rotation to support 24x7x365 operations.
Support Major Incident Team in creation of outage bridge calls.
Monitor ticket queues to ensure response and resolution times are being met.
Proven experience in IT operations and support, particularly in a Tier-1 role.
Expertise with supporting end user desktops remotely.
Skills & Requirements
Experience with Account creation, Account updates and user/computer group assignment in Active Directory.
Expertise with using infrastructure monitoring tools such as Microsoft Systems Center and Azure Monitor.
Ability to interpret performance metrics and identify potential issues proactively
Hands-on experience with ServiceNow or similar IT service management tools.
Ability to follow established incident, change and request management processes, escalate issues appropriately, and communicate effectively with stakeholders during outages.
Familiarity with server operating systems and troubleshooting.
Familiarity with database fundamentals and troubleshooting, including Oracle and MSSQL databases.
Familiarity of network fundamentals and troubleshooting, including network topology, and network security concepts.
Experience with public and private cloud environments, especially Azure and VMWare.
Proficiency in server patching and maintenance.
Excellent problem-solving and communication skills.
Ability to work flexible shifts, including nights, weekends, and holidays.
Experience with managing Incident and Request tickets bound by time SLAs.
Certifications in relevant technologies (e.g., Microsoft, Linux, Oracle, Azure).
Experience working with a DOD customer with strict security protocols.
Familiarity with server patching though SCCM and Red Hat Satellite Server.
Understanding of IT automation concepts
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking an IT Operations Support Professional in Austin, TX.
Role Description
We are seeking dedicated and knowledgeable IT Operations Support professionals to join our 24x7 command center located in Austin, TX.
The ideal candidates will have experience in supporting various IT environments, including remote support of End-User Desktops, User Account Provisioning in Active Directory, Windows and Linux servers, Oracle and MSSQL databases and Network.
During shift 1, primary focus will be Account Provisioning and Infrastructure Monitoring .
Monitor IT systems and infrastructure to ensure optimal performance and availability.
Perform triage and initial troubleshooting of incident tickets related to end-user desktops, including OS, M365, and various desktop applications.
Perform triage and initial troubleshooting of incident tickets related to infrastructure services.
Fulfill standard service requests following documented procedures.
Support virtual machines hosted in public and private cloud environments, with a focus on Azure and VMWare.
Utilize ServiceNow for incident management, service requests, and change management.
Collaborate with other IT teams to escalate and resolve complex issues.
Maintain accurate documentation of incidents, service requests, and resolutions.
Participate in flexible shift rotation to support 24x7x365 operations.
Support Major Incident Team in creation of outage bridge calls.
Monitor ticket queues to ensure response and resolution times are being met.
Proven experience in IT operations and support, particularly in a Tier-1 role.
Expertise with supporting end user desktops remotely.
Skills & Requirements
Experience with Account creation, Account updates and user/computer group assignment in Active Directory.
Expertise with using infrastructure monitoring tools such as Microsoft Systems Center and Azure Monitor.
Ability to interpret performance metrics and identify potential issues proactively
Hands-on experience with ServiceNow or similar IT service management tools.
Ability to follow established incident, change and request management processes, escalate issues appropriately, and communicate effectively with stakeholders during outages.
Familiarity with server operating systems and troubleshooting.
Familiarity with database fundamentals and troubleshooting, including Oracle and MSSQL databases.
Familiarity of network fundamentals and troubleshooting, including network topology, and network security concepts.
Experience with public and private cloud environments, especially Azure and VMWare.
Proficiency in server patching and maintenance.
Excellent problem-solving and communication skills.
Ability to work flexible shifts, including nights, weekends, and holidays.
Experience with managing Incident and Request tickets bound by time SLAs.
Certifications in relevant technologies (e.g., Microsoft, Linux, Oracle, Azure).
Experience working with a DOD customer with strict security protocols.
Familiarity with server patching though SCCM and Red Hat Satellite Server.
Understanding of IT automation concepts
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.