Overview
On Site
$130,000 - $145,000
Full Time
No Travel Required
Skills
Application Support
Banking
Help Desk
Issue Tracking
Microsoft Windows
Python
Zendesk
JIRA
KPI
Help Desk Management
Summit
Microsoft Windows Server
Servers
Job Details
PERMANENT FULL TIME JOB
LOCATION: NYC ON SITE
NO THIRD-PARTY RESUMES
SUPERVISORY EXPERIENCE A+
BANKING EXPERIENCE
RESPONSIBILITIES
- Manage KACE ticketing system (Assign, review and analyze tickets)
- Provide first-line support (Level 1) for desktop applications (e.g., Microsoft Word, Excel, Outlook, PowerPoint) and Banking applications (e.g., Summit, Montran)
- Work extensively with end users
- Support Windows workstations (10 and 11)
- Support our Windows Servers environment (2022)
- Generate Helpdesk KPI and KRI reports
- Automate Helpdesk tasks using scripts (e.g., PowerShell, Python)
- Maintain accurate documentation of Helpdesk procedures, and troubleshooting steps.
REQUIREMENTS:
- Education: Bachelor s degree in Information Technology, Computer Science, or related field.
Experience/Skills:
- 5-7 years of experience supporting Banking applications (e.g., Summit, Montran) and desktop applications (e.g., Microsoft Word, Excel, Outlook, PowerPoint)
- Proficiency with Help Desk management software (e.g., KACE, Jira, Zendesk)
- Proficiency in Windows Server (2022) and Windows Workstation (10 and 11).
- Experience with scripting tools (e.g., PowerShell, Python).
- Excellent communication and documentation abilities. (e.g., Document Helpdesk support procedures)
- Very good troubleshooting and problem-solving skills
PLUSES:
- Microsoft Certified: Windows Server Administrator Associate, CompTIA A+
Experience:
Help Desk Manager working for a Bank
Banking Applications such as Summit, Montran etc.
Microsoft Windows Server
Kace, Jira, Zendesk etc.
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