With over 17,000 employees worldwide, the mission of the Customer Success O rganization (CSU) is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join the CSU Americas Team and helpus build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for
Cloud Solution Architect (CSA) and Senior Cloud Solution Architect (CSA) professionals (Multiple Openings), specializing in
Data and Analytics & AI, who are passionate about driving our customers' transformation on Microsoft Azure. These are customer-facing roles, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, and operational health engagements.
You will own AI technical customer engagements including architectural design sessions, proof of concepts/technologies, specific implementation projects and MVPs. You will leverage your experience in customer-facing roles and success leading end-to-end AI technical engagements and development of POCs using AI services and/or data science with customer executives, IT Management, Enterprise Architects, Data Scientists and Developers to drive AI solutions to production.
By applying to this role, you will be considered for multiple opportunities within Microsoft across the United States. This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities:This role will give you the opportunity to leverage your experience in customer-facing roles and success in leading in-depth technical security architecture discussions with customer executives, Enterprise Architects, IT Management, and Developers to address, enable, and transform Data and AI solutions for the customer.
Key responsibilities:
- Seek to understand customers' overall data estate Business and IT priorities and success measures to design Data & Analytics solutions that drive business value and drive positive Customer Satisfaction & become a trusted advisor.
- Ensure that solution exhibits high levels of performance, security, scalability, maintainability, repeatability, appropriate reusability, and reliability upon deployment and provide feedback and insights from customers/partners.
- Develop opportunities to drive Customer Successbusiness results & help Customersget value from their Microsoft investments and identify resolutions to Customer blockers by leveraging SAsubject matter expertise.Deliver according to MS best practices & using repeatable Intellectual Property (IP).
- Apply technical knowledge to architect and design solutions that meet business and IT needs, create AI roadmaps, drive Proof of Concepts (POC) and Minimal Viable Product (MVP), and ensure long term technical viability of new deployments, infusing key AI technologies where appropriate.
- Be the Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers and drive product improvements.
- Maintain technical skills and knowledge, keep up to date with market trends and competitive insights; collaborate and share with the AI technical community while educating customers on Azure platform.
- Accelerate customer outcomes -Share expertise, contribute to IP creation & re-use toaccelerate customer outcomes and obtain relevant accreditations and certifications.
- Other
- Embody our Culture and Values
Qualifications: Required/Minimum Qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting.
- OR equivalent experience.
- 1+ years of experience with AI/ML and/or Generative AI technology .
- 2+ years of customer facing experience providing recommendations to, or collaborating with, mid-to-senior level executives to address and advance technology transformation initiatives, entablements, and outcomes, including Data and AI solutions.
- 2+ years of enterprise experience in ANY of the following: Microsoft Fabric, Azure Databricks, Microsoft Purview, Azure SQL, PostgreSQL, MySQL, and Cosmos DB.
Preferred Qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience.
- 1+ year of experience working with Language Learning Model (OpenAI, Gemini, Cohere, Claude, Mistral etc.)
- 4+ years working on technology implementation projects.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
- 4+ years of enterprise experience in ANY of the following: Microsoft Fabric, Azure Databricks, Microsoft Purview, Azure SQL, PostgreSQL, MySQL, and Cosmos DB.
Cloud Solution Architecture IC3 - The typical base pay range for this role across the U.S. is USD $85,100 - $169,800 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $112,000 - $185,300 per year.
Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ;br>
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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