Description
We are looking for a motivated Help Desk Engineer II/III to join our dynamic team in Conshohocken, Pennsylvania. As a trusted IT Consulting and Managed IT provider, we are dedicated to delivering personalized and efficient service to our clients. This role involves supporting a diverse range of technologies and systems, ensuring businesses can operate seamlessly and securely.
Responsibilities:
Deliver technical support for Microsoft business applications and various line-of-business software to ensure smooth functionality.
Diagnose and resolve hardware issues for workstations, servers, and printers.
Troubleshoot and maintain network hardware, including switches, routers, firewalls, and wireless access points.
Implement and support network security measures to safeguard client systems.
Manage and provide technical support for VoIP systems to ensure reliable communication.
Administer Active Directory tasks, including user management, organizational units, group policies, and trust relationships.
Oversee backup and disaster recovery systems to prevent data loss and ensure business continuity.
Assist with basic support for VPNs and Remote Desktop Services to enable secure remote access.
Monitor system alerts and respond promptly to service tickets using designated tools.
Participate in a rotating on-call schedule to provide after-hours support when required.
Requirements
Proficiency in Active Directory, including user management and group policy administration.
Strong knowledge of Microsoft Windows Server and Azure Active Directory technologies.
Experience with Citrix technologies and Microsoft Exchange.
Exceptional verbal and written communication skills to interact effectively with clients and team members.
Advanced problem-solving and technical diagnostic abilities to handle complex issues.
Ability to manage multiple tasks efficiently while adapting to changing priorities.
Familiarity with IT support tools and techniques used in detail-oriented environments.
High level of technical awareness to match resources appropriately to issues.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03720-0013330154
- Posted 10 hours ago
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