Company Overview:
Req ID: 346588NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Senior Lab Support Engineer to join our team in Mahwah, New Jersey (US-NJ), United States (US).
Job Description:
"We are seeking a highly skilled and hands-on Senior Lab Support Engineer with deep expertise in Windows operating systems, hardware configuration, virtualization, and lab environment maintenance. The ideal candidate will have at least 8+ years of experience supporting test environments, managing lab inventory, and troubleshooting both hardware and software issues. This role is critical in maintaining a secure, efficient, and compliant lab setup for testing and development purposes.
Key Responsibilities:
* PC Imaging & Configuration:
* Prepare and deploy desktop and laptop computers using standardized imaging tools and procedures.
* Configure operating systems, applications, and user settings according to company standards.
* Hardware & Software Support:
* Troubleshoot and resolve issues related to computer hardware, software, and peripherals.
* Perform routine maintenance and upgrades on systems as needed.
* Inventory & Asset Management:
* Track and manage IT equipment inventory.
* Assist with equipment setup, relocation, and disposal.
* User Support & Communication:
* Provide technical assistance to employees in person, via phone, or through remote support tools.
* Communicate clearly and professionally with users to understand and resolve issues.
* Documentation & Quality Assurance:
* Maintain accurate records of support requests, resolutions, and equipment status.
* Ensure all work meets quality standards and follows IT policies and procedures.
* Physical Requirements:
* Lift, carry, and move computer equipment as needed (up to [insert weight, e.g., 75 lbs]).
Qualifications:
* Minimum 8+ years of experience in IT support, lab operations, or infrastructure engineering.
* Expert-level knowledge of Windows 10/11, hardware installation, and system configuration.
* Strong experience with VMware and virtualization technologies.
* Solid understanding of networking fundamentals and lab network setup.
* Experience with file server management, backup solutions, and system imaging.
* Familiarity with security protocols, certificate installation, and compliance practices.
* Basic scripting skills (VBScript preferred) and exposure to automated testing tools.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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