Technical Support Executive

Job Title: Technical Support Executive

Experience: 3+

Location: USA (Remote)

Job: Contract(6+month)

Key Responsibilities:

• Provide on-site technical support for desktops, laptops, peripherals, and mobile devices.
• Troubleshoot and resolve issues related to Windows/Mac OS, hardware, and networking.
• Support and maintain Active Directory, user accounts, and access management.
• Manage incident tickets, service requests, and escalations through ITSM tools (e.g., ServiceNow, Jira).
• Coordinate with remote teams for issues related to cloud platforms (AWS/Azure/Google Cloud Platform) or data center operations.
• Perform routine system checks, patching, and updates on client systems.
• Support audio-visual and conference room equipment for meetings.
• Document troubleshooting steps, resolutions, and create knowledge base articles.
• Assist in hardware/software rollouts, upgrades, and migrations.
• Provide VIP/end-user support for leadership and senior executives.
• Act as the point of contact for vendors, OEMs, or third-party providers for onsite issues.

Required Skills & Qualifications:

• Bachelor s degree in Computer Science, IT, or related field (or equivalent experience).
• 3 6 years of experience in IT support or onsite technical support roles.
• Strong knowledge of Windows/Linux/Mac OS environments.
• Experience with Active Directory, Office 365, VPN, and basic networking (LAN/WAN/Wi-Fi, switches/routers).
• Familiarity with ticketing systems (ServiceNow, Jira, etc.).
• Hands-on experience with hardware troubleshooting (desktops, laptops, printers, peripherals).
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.

Customer-oriented mindset with a focus on timely resolution