Overview
On Site
$140,000 - $145,000
Full Time
No Travel Required
Skills
Banking
KPI
summit
montran
Help Desk Management
Microsoft Windows Server
Dell KACE
Microsoft Operating Systems
Scripting
Job Details
PERMANENT FULL TIME JOB
LOCATION: NYC ON SITE
LOCAL CANDIDATES ONLY
OR
NO THIRD-PARTY RESUMES
SUPERVISORY EXPERIENCE A+
BANKING EXPERIENCE SUPPORTING APPLICATIONS SUCH AS SUMMIT, MONTRAN OR OTHER
RESPONSIBILITIES
- Manage KACE ticketing system (Assign, review and analyze tickets)
- Provide first-line support (Level 1) for desktop applications (e.g., Microsoft Word, Excel, Outlook, PowerPoint) and Banking applications (e.g., Summit, Montran)
- Work extensively with end users
- Support Windows workstations (10 and 11)
- Support our Windows Servers environment (2022)
- Generate Helpdesk KPI and KRI reports
- Automate Helpdesk tasks using scripts (e.g., PowerShell, Python)
- Maintain accurate documentation of Helpdesk procedures and troubleshooting steps.
REQUIREMENTS:
- Education: Bachelor s degree in Information Technology, Computer Science, or related field.
Experience/Skills:
- 5-7 years of experience supporting Banking applications (e.g., Summit, Montran) and desktop applications (e.g., Microsoft Word, Excel, Outlook, PowerPoint)
- Proficiency with Help Desk management software (e.g., KACE, Jira, Zendesk)
- Proficiency in Windows Server (2022) and Windows Workstation (10 and 11).
- Experience with scripting tools (e.g., PowerShell, Python).
- Excellent communication and documentation abilities. (e.g., Document Helpdesk support procedures)
- Very good troubleshooting and problem-solving skills
PLUSES:
- Microsoft Certified: Windows Server Administrator Associate, CompTIA A+
Experience:
Help Desk Manager working for a Bank
Banking Applications such as Summit, Montran etc.
Microsoft Windows Server
Kace, Jira, Zendesk etc.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.