IT Support Technician II - DP Professionals Inc - Englewood, CO, US | Dice.com

DP Professionals Inc

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IT Support Technician II

Englewood, CO, US • Posted 12 hours ago • Updated 3 hours ago

Contract W2

On-site

BASED ON EXPERIENCE

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DP Professionals Inc

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Job Details

Skills

Technical Support
Repair
Break/Fix
Computer Networking
Preventive Maintenance
Audiovisual
Service Desk
SNC
UPS
Policies and Procedures
System Documentation
Knowledge Sharing
Communication
Customer Service
Customer Satisfaction
Printers
Network
Software Troubleshooting
Computer Hardware
Higher Education
SANS

Summary

DPP is seeking an IT Support Technician for an opportunity in Englewood, Colorado.

Work arrangement:

Fully onsite in Englewood, CO
W2 position; 12 months

Position summary:

Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.
Provide basic network support ensuring desktop and other networked peripherals full connectivity.
Perform preventative maintenance and setup for a variety of computer-related equipment and locations, including audio-visual conferencing systems and conference rooms.
Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel walk-ups.
Support organizational efforts and maintain policies and procedures in the IT Department
Assist with the creation and maintenance of local site IT systems documentation.

Required knowledge, skills, and abilities:

Customer/solution ownership, an overall drive for excellence.
Team-focused with the capacity for knowledge sharing
Written and verbal communication skills with end users
Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
Ability to understand user and business needs and translate to technical solutions
Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals
Comprehensive troubleshooting skills of industry standard hardware and software products/services

Education/equivalency:

Associate s degree in a related field of study with 2 or more years of relevant experience
Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.

Interested? Learn more:
Click the apply button or contact our recruiter Daniel at to learn more about this position (#25-00684).

Authorized US Worker - Those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10114775
Position Id: 25-00684
Posted 12 hours ago

Company Info

About DP Professionals Inc

When Barbara Blau founded DP Professionals in 1996, her goal was to establish a staffing firm committed to providing customers with additional services that would enable them to be successful and stay competitive in the rapidly evolving IT business world.

Barbara and her company are firmly rooted in the community participating in more than 20 civic-minded organizations, dedicated to making South Carolina a better place in which to work and live. DPP s commitment to excellence extends beyond the workplace, and into the neighborhood where you live.

We are a premier, full-service IT staffing firm that provides:

High quality and cost effective solutions to our clients personnel requirements

Outstanding employment opportunities to talented individuals

A quality work environment for our consultants and office staff

DPP's professional memberships include:

South Carolina Staffing Association (SCSA)

National Association of Women Business Owners (NAWBO)

TechServe Alliance

Columbia Information Technology Council

Advancement Partner, IT-oLogy

EngenuitySC

Greater Columbia Chamber of Commerce

Charleston Metro Chamber of Commerce
South Carolina Chamber of Commerce
Charleston Digital Corridor
Better Business Bureau

Headquartered in Columbia, SC
DPP was founded in 1996. Serves the IT community. Premier IT staffing, recruiting and consulting firm.

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