Overview
On Site
USD 34.63 - 34.63 per hour
Contract - W2
Skills
FOCUS
Biotechnology
Tier 1
Tier 2
OS X
Directory Services
Preventive Maintenance
Laptop
Printing
Audiovisual
AV
Telephony
Collaboration
Productivity
Operating Systems
Microsoft Windows
Microsoft Office
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft
Network Support
Distribution
Management
Cabling
Network Protocols
IP
Intellectual Property
Computer Networking
Customer Service
Communication
Analytical Skill
Problem Solving
Conflict Resolution
Computer Hardware
Network
Technical Support
IT Service Management
ServiceNow
Remote Support
Life Insurance
Screening
Writing
Career Counseling
Recruiting
Law
Testing
Job Details
Desktop Support Engineer - Contract - Indianapolis, IN - $34.63 - $34.63/hr.
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Desktop Support Engineer in Indianapolis, IN.
Role Description
The primary focus of the Desktop Support Engineer I will be supporting end-users in a fast-paced, growing biotechnology company. The key deliverables for this role are high-quality and positive customer service, while meeting or exceeding SLAs. Provide Tier 1/Tier 2 support for desktop/laptop platforms, Windows and Mac OS, directory services, print services, telephony, and A/V systems. Assure timely and quality customer service to all customers; promote positive service relationships and contribute to supportive and cooperative work environment.
Skills & Requirements
Qualification-
Bachelors degree or AA with 10+ years of related experience configuring, troubleshooting and performing preventative maintenance for desktop/laptop, printing, AV, telephony devices as well as collaboration and productivity tools.
Top Skills-
1. Technical Proficiency in Windows and Microsoft Applications:
Strong knowledge and experience in supporting Windows operating systems (Windows 10, Windows 11).
Proficiency in troubleshooting and supporting Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other Microsoft applications.
2. IDF and Network Support:
Experience with Intermediate Distribution Frame (IDF) management, including patching, cabling, and network troubleshooting.
Understanding of network protocols, IP addressing, and basic network configuration.
3. Customer Service and Communication Skills:
Excellent customer service skills with the ability to communicate effectively with end-users to understand and resolve their technical issues.
Strong verbal and written communication skills to provide clear instructions and document support activities.
4. Problem-Solving and Troubleshooting Abilities:
Strong analytical and problem-solving skills to diagnose and resolve hardware, software, and network issues efficiently.
Ability to work independently and prioritize tasks in a fast-paced environment.
5. Experience with IT Support Tools and Systems:
Familiarity with IT service management (ITSM) tools such as ServiceNow.
Knowledge of remote support tools and techniques to assist users in different locations.
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Desktop Support Engineer in Indianapolis, IN.
Role Description
The primary focus of the Desktop Support Engineer I will be supporting end-users in a fast-paced, growing biotechnology company. The key deliverables for this role are high-quality and positive customer service, while meeting or exceeding SLAs. Provide Tier 1/Tier 2 support for desktop/laptop platforms, Windows and Mac OS, directory services, print services, telephony, and A/V systems. Assure timely and quality customer service to all customers; promote positive service relationships and contribute to supportive and cooperative work environment.
Skills & Requirements
Qualification-
Bachelors degree or AA with 10+ years of related experience configuring, troubleshooting and performing preventative maintenance for desktop/laptop, printing, AV, telephony devices as well as collaboration and productivity tools.
Top Skills-
1. Technical Proficiency in Windows and Microsoft Applications:
Strong knowledge and experience in supporting Windows operating systems (Windows 10, Windows 11).
Proficiency in troubleshooting and supporting Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other Microsoft applications.
2. IDF and Network Support:
Experience with Intermediate Distribution Frame (IDF) management, including patching, cabling, and network troubleshooting.
Understanding of network protocols, IP addressing, and basic network configuration.
3. Customer Service and Communication Skills:
Excellent customer service skills with the ability to communicate effectively with end-users to understand and resolve their technical issues.
Strong verbal and written communication skills to provide clear instructions and document support activities.
4. Problem-Solving and Troubleshooting Abilities:
Strong analytical and problem-solving skills to diagnose and resolve hardware, software, and network issues efficiently.
Ability to work independently and prioritize tasks in a fast-paced environment.
5. Experience with IT Support Tools and Systems:
Familiarity with IT service management (ITSM) tools such as ServiceNow.
Knowledge of remote support tools and techniques to assist users in different locations.
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.