Overview
On Site
USD 30.00 - 30.00 per hour
Contract - W2
Skills
Collaboration
Customer Service
IT Service Management
Computer Hardware
Repair
End-user Training
Customer Relationship Management (CRM)
Help Desk
Tier 1
ServiceNow
Active Directory
Microsoft Office
Customer Experience
Documentation
Creative Problem Solving
Microsoft
Technical Support
ITIL
End-user Computing
Life Insurance
Screening
Writing
Career Counseling
Recruiting
Law
Testing
Job Details
Tier 1 Technical Support Specialist - Contract - Raleigh, NC - $30.00 - $30.00/hr.
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Tier 1 Technical Support Specialist in Raleigh, NC
Role Description
This is a Tier 1 role and there is alot of turn over in this team- not for people resigning; for people getting promoted! Its a breeding ground for those that want to escalate their career. They will be involved in ticket creation, account creation, handle Tier 1 issues that come through the City of Raleigh-
Provide Tier 1 IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions.
Collaborate with customers, service desk, and technical services.
Diagnose and resolve technical issues.
Document each task.
Escalate complex issues as needed.
Handle hardware and software installations, repairs, maintenance, and upgrades.
Ensure follow-up services or issue escalation.
Coordinate vendor repair services.
Offer end-user training when required.
Build positive customer relationships.
Skills & Requirements
2 years experience working on a help desk at a Tier 1 level.
NOTE- if someone is more advanced than this, they will be bored!!! Minimally they need 2 years and not interested in candidates that have more than 5 years.
2 years providing triage IT support for customers (average multiple tickets per day)
2 years ticketing systems experience. Strong plus if they have used ServiceNow
Experience with Active Directory and Microsoft products and platforms
Extremely strong customer experience - strong communicator- white glove services
Strong documentation experience and creative problem solving experience
Microsoft, A+, ITIL
Technical support experience with Apple products (a plus)
Knowledge of ITIL Framework
Familiarity with end-user computing technologies
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Tier 1 Technical Support Specialist in Raleigh, NC
Role Description
This is a Tier 1 role and there is alot of turn over in this team- not for people resigning; for people getting promoted! Its a breeding ground for those that want to escalate their career. They will be involved in ticket creation, account creation, handle Tier 1 issues that come through the City of Raleigh-
Provide Tier 1 IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions.
Collaborate with customers, service desk, and technical services.
Diagnose and resolve technical issues.
Document each task.
Escalate complex issues as needed.
Handle hardware and software installations, repairs, maintenance, and upgrades.
Ensure follow-up services or issue escalation.
Coordinate vendor repair services.
Offer end-user training when required.
Build positive customer relationships.
Skills & Requirements
2 years experience working on a help desk at a Tier 1 level.
NOTE- if someone is more advanced than this, they will be bored!!! Minimally they need 2 years and not interested in candidates that have more than 5 years.
2 years providing triage IT support for customers (average multiple tickets per day)
2 years ticketing systems experience. Strong plus if they have used ServiceNow
Experience with Active Directory and Microsoft products and platforms
Extremely strong customer experience - strong communicator- white glove services
Strong documentation experience and creative problem solving experience
Microsoft, A+, ITIL
Technical support experience with Apple products (a plus)
Knowledge of ITIL Framework
Familiarity with end-user computing technologies
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.